Chanukya Reddy

Aspiring Business Analyst with Python, SQL, Excel and Tableau skills.

Experience in data labeling (semantic segmentation), customer service, and quality assurance at Amazon. Proficient in data cleaning, analysis and visualization. Eager to leverage technical and analytical skills to solve business problems and drive data-informed decision-making.

ML Data Associate - Amazon

(2025-10 - 2026-04)

• Performed high-precision image data annotation for machine learning model training, specializing in semantic segmentation for object detection, activity recognition, and robotics applications.
• Analyzed and labeled complex scenarios including EOAT (End of Arm Tooling) and falling objects.
• Maintained a 93% score by strictly adhering to annotation guidelines and quality benchmarks.
• Processed large volumes of visual data with speed and accuracy, consistently meeting daily production targets.

CAP ASSOCIATE - Amazon

(2024-06 - 2025-05)

• Resolved 100+ customer queries daily via chat and email regarding missing, damaged, and incorrect items, maintaining strict policy compliance.
• Triaged claims efficiently by directing customers to file incident or police reports, ensuring accurate documentation and fraud prevention.
• Achieved an average handle time of 5–6 minutes while maintaining a strong customer satisfaction rating.
• Identified suspicious claims and ensured proper escalation procedures, contributing to loss prevention efforts.

B.Tech - Electrical and Electronics Engineering - ACE Engineering College (2019 - 2022)