Team Leader - A.Dosh BPO Pvt Ltd
(2013-04 - 2018-07)
- Taking escalation calls if required
- Sending escalation mails
- Create an inspiring team environment with an open communication culture
- Set clear team goals, Giving pre and post briefing to the team
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Assisting the managers and discussing about monthly targets
- Suggest and organize team building activities, implementing ideas on how an associate can improve
Operations Manager - Global HTC Services
(2018-08)
- Taking escalation calls if required
- Call barging and giving feedback to both good and bad
- Discover training needs and provide coaching
- Giving pre and post briefing to the team
- Assisting the managers and discussing about monthly targets
- Listen to team members' feedback and resolve any issues or conflict
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking, Giving refresher training to the team
- Implementing ideas on how an associate can improve
- Oversee day-to-day operation
- Keep Informed of New Products and Services
- Delegate Tasks and Set Deadlines
- Motivating the sales staff and creating an atmosphere of healthy competition among the staff
- Strong sales ability, business acumen, and commercial awareness
Assistant Manager - Grayquest
(2025-11)
- Taking escalation calls if required
- Call barging and giving feedback to both good and bad
- Discover training needs and provide coaching
- Giving pre and post briefing to the team
- Assisting the managers and discussing about monthly targets
- Listen to team members' feedback and resolve any issues or conflict
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking, Giving refresher training to the team
- Implementing ideas on how an associate can improve
- Oversee day-to-day operation
- Keep Informed of New Products and Services
- Delegate Tasks and Set Deadlines
- Motivating the sales staff and creating an atmosphere of healthy competition among the staff
- Strong sales ability, business acumen, and commercial awareness
