Charul David

Experienced public administrator with 15 years in hospitals and publication houses. Skilled in effective administrative activities, focusing on patient satisfaction and handling over 50 VIP guests. Seeking entry into a world-class, highly professional organization with a challenging and competitive environment to leverage knowledge and personal attributes for a valuable contribution.

IPD MANAGER - YASHODA MULTISPECIALITY HOSPITAL

(2017-01)

• Coordinate with patient feedback and resolve their problem.
• Monitor all quality related activities on the hospital.
• End to end management of VIP patient.
• Monitor the progress and effectiveness of the hospital quality management system.
• Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Oversaw daily operations to ensure high levels of productivity.
• Resolved problems, improved operations and provided exceptional service.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Worked with patients to understand needs and provide excellent service.
• Handled calls to address customer inquiries and concerns.
• Coached employees and trained on methods for handling various aspects of patient satisfaction, complicated issues and difficult customers.
• Offered hands-on assistance to patient, assessing needs and maintaining current knowledge of consumer preferences.

Font Office Coordinator - Max Hospital - City, Delhi

(2016-05 - 2017-05)

• Coordinate with patient queries regarding billing and room occupancy.
• Deal with staff issues and training to NABH.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Oversaw daily operations to ensure high levels of productivity.
• Resolved problems, improved operations and provided exceptional service.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Used Microsoft Word and other software tools to create documents and other communications.

Front Office Executive - St. Stephen hospital - City, Delhi tis hazari

(2014-06 - 2016-04)

• Coordinate with Dr for OPD schedule.
• Deal with billing, admission and reception.
• Acted as liaison between organization and external customers and explained services, policies, rationale for decisions and company actions to clients.
• Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
• Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
• Worked with marketing department on branding strategies.
• Gathered information on customer opinions and adjusted plans to capitalize on current trends.
• Developed campaigns to increase public awareness of company and engage customers.

Public Relation officer - VINAYAK HOSPITAL (Derawal Nagar)

(2005-11 - 2011-02)

• Provide competent, safe, and compassionate medical care.
• Act in the best interest of patients.
• Prevent harm through appropriate treatment and vigilance.
• Protect patient privacy by not disclosing information without consent.
• Clearly explain diagnoses, treatment options, and procedures.
• Listen actively to patient concerns and questions.
• Maintain up-to-date medical knowledge and skills.
• Pursue continuing medical education and training.
• Coordinate with other healthcare professionals (nurses, specialists, technicians).
• Participate in team-based care for better outcomes.
• Treat patients with dignity, regardless of background or condition.
• Show empathy, patience, and kindness.

Front Office Executive - CITY HOSPITAL (affiliated gang ram hospital) - pusa road Delhi

(2005-11 - 2011-02)

• Deal with admission booking, policy document mail to TPA, arrange to recodes in MRD etc.
• Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
• Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
• Managed phone and email correspondence and handled incoming calls.

Computer Operator - UNITED BOOK PUBLICATION

(2003-08 - 2005-10)

• Deal with order schools books and contrary maps.
• Performed troubleshooting of system performance bottlenecks and proposed solutions to discovered weaknesses.
• Input provided data sets into databases, verifying proper categorization and storage of processed information.
• Complied with data entry quotients to support time-sensitive project input milestones.

POST GRADUATE - Master of Public Administration - IGNOU (2014)

BA - Delhi University (2005)

XII - Govt. Girls School (2001)

X - Govt. Girls School (1999)

Computer Education - F-TEC Computer Education Kingsway (2003)