Chaya

Sales Support and Order management professional with 10 years of experience in the manufacturing industry specializing in end-to-end order management, sales order processing, customer service, revenue tracking, commercial operations, invoicing, delivery coordination and cross-functional stakeholder management. Hands-on experience with SAP SD Module and Oracle

Sales Support Specialist - Kipp & Zonen

(2023-08)

• Manage customer orders and provide end-to-end sales support from order entry through invoicing and delivery.
• Respond to customer inquiries, create sales requests and ensure timely responses.
• Track sales requests and convert them into sales orders following discount approval.
• Process sales orders accurately, ensuring CRD, PDD and other required order details are captured.
• Coordinate with customers and internal teams to ensure smooth and timely order execution.
• Review commercial terms and conditions of customer purchase orders.
• Release work orders, internal Purchase Orders (IPOs) and job cards to initiate production.
• Coordinate with production and dispatch teams to monitor pending orders and ensure timely delivery.
• Track production status at various stages and communicate expected material availability dates to customers.
• Monitor pending orders and stock-out products and coordinate with the factory for stock transfers.
• Initiate sales orders and purchase orders for production when required and communicate expected completion dates to customers.
• Coordinate invoicing of ready materials based on customer delivery requirements.
• Generate E-way bills after invoicing and communicate LR details to customers; update shipment and LR details in the system.
• Conduct monthly stock taking activities and maintain proper documentation and backup support for critical processes.
• Share invoices and relevant documents with customers and follow up on payments within agreed credit terms.
• Coordinate with the head office for bank guarantees and submit them to customers as required.
• Collect TDS certificates from customers and coordinate with the finance team.
• Share weekly outstanding statements with customers and daily sales reports with branch offices.
• Generate credit notes for customer product rejections wherever applicable.
• Coordinate customer payment adjustments and cheque deposits with the finance department.
• Reconcile customer ledgers whenever applicable.
• Proactively communicate order delays and issues to customers and internal stakeholders.

Customer Support Executive - Comforts Marketing

(2023-06 - 2023-07)

Customer Support Executive / Portfolio Manager - Sukhee Print Pack

(2022-12 - 2023-05)

Customer Care Executive - Sai Packaging Company

(2022-05 - 2022-11)

Marketing Coordinator - Total Energies

(2021-04 - 2021-11)

Junior Commercial Executive - Bharat Bijlee Limited

(2018-10 - 2021-04)

Junior Commercial Executive - Bharat Bijlee Limited

(2016-09 - 2017-09)

Sales Coordinator - Microtex

(2014-07 - 2015-12)

B.E - Information Science & Engineering - MS Ramaiah Institute of Technology (2014 - 2014)

PUC - Bharathi college (2004 - 2004)

SSLC - Sri Cham Sugar School (2002 - 2002)