Chethankumar H K

Results-oriented professional, targeting senior roles in IT Operations, Infrastructure Management, Manufacturing IT, and Identity & Access Management to drive secure, scalable, and business-focused IT solutions while enhancing operational efficiency and service excellence. IT Operations and Infrastructure Management professional with 16+ years of experience in driving Manufacturing IT, End User Computing (EUC), Enterprise Infrastructure, Identity & Access Management (IAM), and IT Service Delivery across large-scale enterprise environments. Proven expertise in IT Operations Management, Infrastructure Administration, User Access Management (UAM), Cloud Virtualization, Patch Management, Asset & License Management, Network Administration, and Cybersecurity, ensuring secure, scalable, and business-aligned IT operations.

Displayed success in leading cross-functional IT support teams of 25+ professionals, optimizing IT service delivery, strengthening governance, and enhancing operational efficiency through standardized processes and enterprise best practices. Successfully implemented VMware VDI and Azure Windows Virtual Desktop (WVD) solutions to enable secure enterprise remote access, while designing online backup solutions and driving patch compliance across manufacturing environments to improve business resilience.

Certified Cisco Certified Network

Associate (CCNA) with a strong track record of delivering enterprise infrastructure modernization, regulatory compliance, and high-availability IT environments through proactive problem resolution, stakeholder collaboration, and continuous service improvement.

Associate Manager – Manufacturing IT SPOC & Network Security - Biocon Limited

(2025-04)

Deputy Manager - IT SPOC (Manufacturing & IT Infra) - Biocon Limited

(2023-04 - 2025-03)

• Planned, implemented, tested, and maintained disaster recovery solutions for manufacturing IT infrastructure to ensure business continuity, minimize downtime, and enable rapid recovery of critical production systems.
• Managed User Access Management (UAM) for manufacturing systems, ensuring secure and compliant access governance.
• Developed and standardized SOPs while driving process harmonization across manufacturing IT operations.
• Delivered enterprise-level remote support and troubleshooting for critical manufacturing systems.
• Led a team of 25+ IT professionals to ensure seamless IT service delivery and operational excellence.
• Managed the complete IT asset lifecycle for manufacturing environments.
• Ensured patch compliance across manufacturing systems to maintain security and regulatory standards.
• Designed and deployed online backup solutions for manufacturing environments, strengthening data protection and recovery.

Assistant Manager – IT SPOC & End User Management - Biocon Limited

(2019-11 - 2023-03)

• Delivered enterprise-level remote support while leading a team of 25+ IT professionals.
• Implemented VMware VDI and Azure Windows Virtual Desktop (WVD) solutions to enable secure remote access.
• Managed IT asset provisioning and de-provisioning while providing dedicated leadership support.
• Executed system patching and created standardized golden images using WDS and MDT servers.
• Managed end-user support operations to ensure high-quality IT service delivery.
• Administered IT asset management processes to optimize asset utilization and lifecycle tracking.
• Oversaw software license management to maintain compliance and operational efficiency.
• Directed service desk operations and ticket management to improve incident resolution.
• Led end-to-end IT asset lifecycle management across the organization.

System Administrator (L2 & L3) - Surya Technologies Ltd

(2016-09 - 2019-11)

• Administered Microsoft Office 365 environment and managed enterprise patching activities.
• Configured and administered AWS virtual machines and VMware virtual machines.
• Configured and maintained Active Directory, DNS, DHCP, and enterprise security policies.
• Delivered enterprise-level remote support and troubleshooting for business-critical systems and servers.
• Managed User Access Management (UAM) for business applications and administered global access controls.
• Served as the primary Application Specialist and Server Support Engineer for Cherry Bekaert (US), supporting operations across 18 locations.

System Administrator (L1 & L2) - Aegis Limited

(2013-02 - 2016-08)

• Administered Microsoft Office 365 environment and managed enterprise patching activities.
• Delivered network and desktop support to ensure uninterrupted business operations.
• Configured and deployed project-based workstations as per business requirements.
• Managed User Access Management (UAM) to ensure secure user provisioning and access control.
• Configured and maintained Active Directory, DNS, DHCP, and enterprise security policies.
• Delivered enterprise-level remote support and troubleshooting for critical systems.

System Administrator - CYTOGENOMICS (India) Pvt. Ltd.

(2009-10 - 2013-02)

• Administered Microsoft Office environment and managed patch deployment activities.
• Delivered network and desktop support to maintain operational continuity.
• Provided server administration and support for enterprise IT infrastructure.
• Monitored data center operations to ensure system availability and performance.
• Configured and maintained Active Directory, DNS, DHCP, and enterprise security policies.
• Managed end-user support to ensure timely issue resolution and service delivery.
• Administered IT asset management processes to maintain accurate inventory and lifecycle records.

Bachelor of Engineering (B.E.) - Computer Science - Malnad College of Engineering, Hassan (2009)

Diploma - Computer Science & Engineering - Smt. L.V. Polytechnic, Hassan (2006)