Chetna

Resource Management Professional with 4 years of dedicated experience in Resource Management Group (RMG) and 7 years of overall experience in workforce management, capacity planning, project staffing, demand & supply planning, utilization management, and MIS reporting. Experienced in supporting North America and India delivery teams by optimizing resource allocation, improving utilization, reducing bench levels, forecasting workforce requirements, and ensuring timely fulfillment of project demands. Skilled in resource forecasting, bench management, staffing strategy, stakeholder coordination, and data-driven reporting to enable effective workforce decisions and business outcomes.

Experienced in collaborating with Delivery Leaders, Project Managers, Talent Acquisition, and Learning & Development teams to ensure effective workforce planning and business continuity. Strong analytical skills with expertise in Advanced Excel, Power BI reporting, dashboards, scheduling tools, and stakeholder management.

Consultant | Resource Management - Capgemini Technology Services

(2022-05 - 2026-06)

Supported North American business units by managing end-to-end resource planning and staffing activities across multiple technology portfolios.

• Managed end-to-end project staffing based on demand, skills, availability, grade, and business priorities.
• Performed demand versus supply analysis to improve workforce utilization.
• Coordinated with Delivery Managers, Engagement Managers, and Project Managers for resource planning.
• Managed resource allocation, deallocation, roll-offs, and redeployment activities.
• Worked closely with Talent Acquisition teams to fulfil open requirements.
• Collaborated with Learning & Development teams to address skill gaps through reskilling initiatives.
• Maintained accurate staffing and scheduling information across resource management systems.
• Supported onboarding, offboarding, deployment governance, and visa request coordination.
• Prepared utilization, capacity, forecast, and headcount reports for business leadership.
• Published Power BI reports and operational dashboards.
• Coordinated client meetings and ensured timely follow-up of deliverables.
• Facilitated project governance meetings, documented Minutes of Meeting (MoM), and monitored action items to closure.
• Collaborated with project managers, business teams, vendors, and technical teams to ensure seamless execution.
• Prepared detailed project plans, tracked timelines, dependencies, and resource allocation.
• Prepared management presentations and executive summaries using PowerPoint to support project reviews and decision-making.
• Coordinated end-to-end project staffing across multiple technology portfolios.
• Improved workforce visibility through accurate forecasting and reporting.
• Enabled faster staffing decisions through proactive resource planning.
• Supported optimal bench utilization through continuous deployment planning.

Workforce Management Analyst - Tata Consultancy Services

(2021-08 - 2022-05)

• Managed workforce scheduling and resource planning activities.
• Prepared utilization, SOW, budget, non-billable, and headcount reports.
• Supported staffing for India and US delivery teams.
• Monitored employee utilization, workload, and overtime.
• Identified resource conflicts and recommended staffing solutions.
• Managed stakeholder communication by providing timely updates on project progress, staffing status, risks, and delivery milestones.

Sr. Analyst (RMG) - Capgemini Technology Services

(2019-10 - 2020-06)

• Identified over- and under-utilized personnel and proactively sourced additional resources to align utilization with peer benchmarks.
• Negotiated with client-serving teams to shift time or create availability to meet staffing priorities for the competency/region.
• Facilitated recruiting and selection processes, partnering with Managers and Supervisors to select best-fit candidates.

Executive - IRIS Software Pvt Ltd

(2018-05 - 2019-10)

• Managed end-to-end recruitment including sourcing, screening, scheduling interviews, and onboarding; maintained HR documentation and HRMS databases.
• Prepared HR reports and MIS dashboards on hiring, attrition, attendance, and employee data; supported manpower planning and workforce requirements.

BCA - Global Institute of Information Technology

MBA - HR & Marketing - IIPM Delhi