Chirag Sharma

Results-driven IT Professional with a strong academic foundation in Computer Science and one year of hands-on experience in enterprise IT operations, IT infrastructure support, and business system administration. Experienced in SAP ERP workflows, Salesforce CRM support, system troubleshooting, LAN/WAN networking, Windows administration, user access management, IT asset management, MIS reporting, and technical documentation. Proficient in Python, Java, C++, and SQL with a solid understanding of database management systems (DBMS), software development lifecycle (SDLC), operating systems, networking concepts, and enterprise IT infrastructure.

Analytical, adaptable, and committed to delivering reliable, scalable, and performance-oriented technology solutions aligned with organizational goals.

Technical Associate - Jio Home Service - Reliance Jio - Bahadurgarh, Haryana

(2025-06 - 2026-06)

• Provided L1 IT technical support by troubleshooting hardware, software, and network-related issues.
• Supported SAP ERP operations by maintaining service requests, work orders, and operational records.
• Assisted in Windows system configuration, software installation, updates, and end-user technical support.
• Performed LAN/Wi-Fi connectivity troubleshooting, TCP/IP verification, and basic network diagnostics.
• Managed customer and technical data while preparing MIS reports and operational documentation.
• Coordinated with technical teams for incident resolution, service request tracking, and issue escalation.
• Maintained IT documentation, asset-related records, and ensured data accuracy across business applications.
• Followed standard IT support procedures (SOPs) to improve service quality and operational efficiency.
• Supported day-to-day IT operations through technical coordination and backend system support.
• Collaborated with cross-functional teams to ensure timely issue resolution and customer satisfaction.

Bachelor of Computer Applications - Computer Science - PDM University (2020 - 2023)

Class XII (2019 - 2020)

Class X (2017 - 2018)