Chitra K

Senior benefits operations professional with 13+ years of experience administering US Health & Welfare benefits, Open Enrolment, COBRA and ERISA-governed plans, including FSA/HSA. Experienced as a Subject Matter Expert in training, quality ownership, process transition and employee-benefits operations. Currently supporting PEO underwriting through census data validation and cross-functional coordination.

Completed

Workday HCM Functional Consultant training and certification through UpTaught EdTech, with hands-on functional knowledge of Core HCM, Staffing, Compensation, Business Process Framework, Security, Reporting, EIB and integrations. Seeking opportunities that combine deep benefits-domain expertise with Workday HCM functional capabilities.

Senior Benefits Administration Analyst at Rippling (2022-08 – Present)

• Act as liaison between Benefits Analysts and Underwriting for group quoting; review and validate employee census files and resolve data discrepancies to support accurate PEO underwriting.
• Review and validate up to 50 employee census files weekly, resolving standard cases within 24 hours and complex cases within 48 hours while maintaining 99% accuracy.
• Partner with Benefits Analysts to identify and correct census data issues, reducing rework and downstream quoting delays.
• Manage workflows and case documentation using Salesforce, JIRA and Confluence while handling sensitive employee benefits data with strict confidentiality.

Delivery Analyst (Subject Matter Expert) at Wipro (formerly Aon Hewitt) (2013-06 – 2021)

• Served as Subject Matter Expert for a large enterprise benefits account, training and mentoring 5–6 associates on benefits processes, systems and quality standards.
• Resolved approximately 35 employee benefit inquiries daily via Siebel ticketing, scaling to 70+ per day during the October–December Open Enrolment window while maintaining SLA standards.
• Managed Open Enrolment and Mid-Year Enrolment cycles, including Qualified Status Changes (QSC) and Life Event updates, ensuring accurate and timely coverage updates.
• Administered Medical, Dental, Vision, FSA/HSA, AD&D, Life, Disability, Retirement/Pension, Medicare and COBRA benefits in compliance with ERISA requirements.
• Coordinated transmission of enrolment changes and benefit data to external vendors via PCS and file management systems, maintaining data accuracy and client SLA compliance.
• Led an organisation-wide COBRA compliance initiative, strengthening adherence to COBRA guidelines across the account.
• Transitioned in-scope benefits processes from the US to India and authored SOPs and process documentation used by the India delivery team.
• Recognised with the highest yearly performance rating (4/5) for two consecutive years and multiple performance awards (2015).

Customer Service Associate at Blue Dart (2012-03 – 2013-03)

MBA in Finance – Pondicherry University – Loyola College (2016)

B.Com – JBAS College (2012)