Technical Program Manager (Consultant) at WhatsEase Technologies Pvt Ltd (2025-03 – Present)
- Designed and led delivery of AI lead engine generating 10,000+ daily predictions, directly lifting pipeline quality for Sales.
- Defined multi-signal lead scoring model with Sales and DevOps, generating 1,000+ qualified leads/day across segments and enabling intelligent routing.
- Built an automated lead-scoring pipeline with MLOps (CI/CD for models, feature pipelines, monitoring), improving Sales productivity by 40% by replacing manual sourcing of leads.
- Standardized an AI model evaluation framework (drift detection, retraining cadence, A/B experimentation) that sustained a 20% uplift in prediction accuracy over baseline models.
Technical Program Manager (Consultant) at Flipkart Internet Pvt Ltd (2024-07 – 2025-02)
- Led company-wide BCP/DR program across 3 data centers for 10M+ users, achieving 75% faster recovery times and ₹160Cr+ cost savings via tiered failover and optimized capacity strategy.
- Orchestrated Big Billion Days readiness across 80+ engineers (product, platform, infra, SRE), delivering 99.99% uptime during peak events.
- Program-managed launch of a last-mile delivery optimization platform enabling 10-minute fulfillment nationwide and supporting 5M+ daily orders.
- Proactively renegotiated scope between Product, Sales, and Engineering to protect SLOs and ensure on-time launch without compromising reliability.
Technical Program Manager at Udaan Hiveloop Technology Pvt Ltd (2021-08 – 2024-04)
- Co-created and executed a multi-cloud migration strategy with architects, delivering 79% infrastructure cost reduction while maintaining SLAs.
- Led 15+ cross-functional engineers to ship PerceptInsights SDK (conversational analytics, engagement, funnel-drop-off), driving a 25% increase in user engagement.
- Implemented an enterprise-wide data governance framework and compliance automation, achieving 100% regulatory adherence and a 67% reduction in audit preparation time.
- Defined north-star engagement metrics and product themes, tying quarterly roadmaps directly to revenue goals and improving alignment across Product, Sales, and Operations.
- Managed a portfolio of six platform programs, sequencing dependencies to unlock 20% faster organization-wide delivery.
- Partnered with architects to define tiered cloud/data architecture, balancing latency, reliability, and infrastructure costs for critical B2B workloads.
Program Manager (IT & Marketing) at Verto Mobility Pvt Ltd (2020-02 – 2020-12)
- Orchestrated Agile transformation across 3 teams using Trello, improving delivery velocity by 30%.
- Coordinated SonarQube integration in CI/CD pipeline with engineering teams, reducing bug resolution time by 25%.
- Program-managed the deployment of automated customer service response systems, reducing latency by 75% across 250+ daily interactions and optimized resource allocation for complex cases.
- Re-prioritized roadmap across features, reliability and debt, cutting scope 30% while still meeting OKRs.
Analyst at TTEC India Customer Solutions Pvt Ltd | Trust & Safety (Airbnb) (2017-04 – 2018-02)
- Led analysis and design of Fraud detection model improving accuracy 38%, preventing $4.6M losses.
