Khushboo Jhalani

PMP Certified Senior Technical Program Manager with 15+ years of experience leading cloud migration, enterprise digital transformation, and technology modernization programs across Banking, Healthcare, Retail, and Consulting domains. Completed a Post Graduate Program in AI Agents for Business Applications with a focus on leveraging AI-driven solutions for business transformation. Proven expertise in AWS/GCP programs, cross-functional leadership, global stakeholder management, Agile delivery, governance, risk management, and financial planning.

Consistently delivers complex, large-scale initiatives on time, within budget, and aligned with strategic business objectives.

Senior Technical Program Manager at Capgemini Invent (2021-11 – Present)

• Led cloud adoption and infra transformation programs across Finance & Compliance portfolios, managing AWS environment builds, networking dependencies, and multi-phase deployment cycles.
• Collaborated with infra engineering, cloud architecture, platform teams, and cybersecurity groups to ensure readiness for migration waves, performance validation, and compliance certification.
• Directed Agile delivery across global teams, introducing structured governance rituals to improve predictability and reduce delivery risk exposure.
• Developed and published dashboards covering RAG, resource utilization, KPI trends, and milestone tracking for executive stakeholders.
• Drove process improvements, reducing cycle time and increasing cross-team alignment for cloud and infra programs.

Project Manager Scrum Master at Optum (2015-11 – 2021-10)

• Delivered enterprise-scale data transformation and compliance programs, managing large database workflows, infra dependencies, and multi-environment data movements.
• Enabled distributed Agile teams with strong coaching and ServiceNow ITSM governance, handling incidents, access requests, and critical Change Management Requests during the COVID pandemic.
• Improved delivery predictability by 35% through Agile adoption, structured release governance, and environment readiness processes.
• Developed senior leadership dashboards built on complex datasets, coordinating with infra/ServiceNow teams for secure access and environment provisioning.

Lead Business Analyst at Altisource (2014-07 – 2015-11)

Delivered data and BI solutions within mortgage and credit lifecycle processes, enhancing data transparency and regulatory reporting accuracy. Acted as a bridge between technical teams and business leaders, managing requirements, UAT, and issue resolution.

Technical Solution Consultant at Satori India (2013-01 – 2013-12)

Served as Fraud Detection Manager, identifying systemic anomalies by implementing robust monitoring frameworks using ACL.

Business Analyst at Zensar Technologies (2011-02 – 2012-12)

MBA in Information Technology – Symbiosis Institute of Management Studies, Symbiosis (2007)