Chitwan Kalsi

People-oriented sales professional with 7+ years of experience across direct sales, client management, customer service and business development. Experienced in handling enquiries, understanding customer needs, following up with prospects, converting leads and building long-term client relationships. Independently built and managed a coaching business serving 100+ clients, generating Rs.6 lakh+ in revenue in the last year of operations with approximately 50% client renewals.

Looking to bring strong communication, relationship-building and sales skills to a growth-focused organisation.

Founder & Sales / Client Management - Chitwan Kalsi Fitness (CKFit)

(2022-01 - 2026-08)

Founded and independently operated an online coaching business, managing lead generation, sales, client acquisition, relationship management and renewals alongside service delivery.

• Managed the complete customer journey from initial enquiry and follow-up to conversion, onboarding, relationship management and renewal.
• Acquired and converted clients for a high-value coaching service by understanding customer requirements, communicating program benefits and guiding prospects through the purchase decision.
• Served 100+ clients over the course of the business.
• Maintained approximately 50% client renewals through regular communication, follow-ups and personalised service.
• Generated ₹6 lakh+ revenue during the last year of operations through direct client acquisition and sales.
• Managed social media enquiries and guided qualified prospects through the sales process.
• Managed regular follow-ups with prospective and existing clients, addressing questions and customer concerns.
• Handled objections and adapted communication according to individual customer needs.
• Built referral and repeat business through strong client relationships and service quality.
• Maintained sales/customer trackers and coordinated marketing activities to support lead generation.

Teacher & Admissions Support - Balaji Tutorials

(2019-01 - 2022-12)

• Handled student and parent enquiries and supported the admission process.
• Communicated with prospective students/parents, understood requirements and explained course-related information.
• Followed up with parents and students regarding admissions and ongoing requirements.
• Built strong relationships through personalised communication and support.
• Managed schedules, records and multiple responsibilities simultaneously.

Sales Consultant - Steve Madden / Reliance Brands Ltd.

(2018-01 - 2019-12)

• Managed direct customer interactions and recommended products based on customer requirements.
• Built customer relationships and contributed to repeat business and brand loyalty.
• Worked towards daily, weekly and monthly sales targets.
• Prepared weekly sales reports and monitored performance.
• Supported direct marketing activities and in-store promotions.
• Assisted shoppers throughout the purchase process and handled customer concerns.
• Trained new recruits on product knowledge and customer service.
• Achieved First Rank across India in FYND Sales in December 2018.
• Recognised as a Visual Merchandising Champion.

M.Com - Advanced Accounting & Taxation - Ness Wadia College, Pune (2016-01 - 2018-12)

Post Graduate Diploma - Retail Management - Symbiosis Centre for Distance Learning (2018-01 - 2020-12)

B.Com - Cost & Works Accounting - Ness Wadia College, Pune (2013-01 - 2016-12)