L1 support
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thusiast with a solid foundation in Linux, networking, and cloud infrastructure. I specialize in resolving desktop, browser, and basic system issues efficiently, always aiming to deliver smooth user experiences. I enjoy simplifying complex problems into clear, actionable steps, making technical support approachable for everyone.
My hands-on learning style helps me quickly adapt to new tools and environments. I’m passionate about continuous improvement and take pride in offering reliable, user-focused solutions. With a methodical mindset and strong communication skills, I’m committed to growing as a dependable L1 Support professional.
I recently completed an internship where I gained hands-on experience in technical support and system troubleshooting. During this time, I worked on resolving desktop and browser issues, assisting users with basic networking problems, and learning foundational Linux and AWS concepts. I developed strong communication skills by explaining technical solutions clearly and patiently.
This experience strengthened my problem-solving abilities and deepened my interest in cloud infrastructure and DevOps. I’m now eager to apply these skills in a full-time L1 Support role and continue growing in the IT field
I hold a Bachelor of Technology (B.Tech) degree, which provided me with a strong foundation in computer science and IT concepts. Through my coursework, I developed core skills in system operations, networking, and cloud technologies. My academic training also emphasized problem-solving, technical communication, and hands-on learning, which I’ve continued to build on through internships and self-driven projects. This background equips me to handle L1 support tasks with confidence and clarity