Pavan

Linux support professional with 15 months of production experience administering Linux servers, cPanel/WHM environments, and client-facing hosting infrastructure. Diagnoses and resolves 20–30 daily technical issues independently — file permissions, process management, service restarts, network diagnostics, and hosting configuration — documenting root cause and resolution steps clearly in ITSM tickets. Communicates issues and fixes in plain language to both engineers and non-technical clients, sustaining 99%+ uptime and 90%+ CSAT.

Junior Tech Associate – L1 Application & Infrastructure Support at UnifyCX (Client: Bluehost) (2025-01 – 2026-04)

• Diagnosed and resolved 20–30 Linux infrastructure issues solo each day via MobaXterm/SSH — averaging 10–30 minutes per resolution across file permissions, service restarts, disk space, network diagnostics, API failures, and WordPress errors (404s, gateway errors, site restoration)
• Resolved 90% of 20–30 daily ITSM tickets independently via Pega and Genesys Cloud — classified Incident, Problem, and Service Request types across WordPress, MySQL, DNS, email, and cPanel; escalated remaining 10% to L2/L3 with structured tickets documenting failure type, reproduction steps, and observed vs expected behaviour
• Administered cPanel/WHM hosting accounts daily — configured NS/DNS records, HTTPS/SSL certificates, and SiteLock, and set up Google Workspace and Microsoft 365 mailboxes for client email, each completed within SLA as part of a 20–30 issue daily workload
• Monitored live email delivery pipelines in Splunk and server health in Grafana — triaged 30+ anomalies weekly with L1/L2/L3 teams, sustaining 99%+ uptime and 90%+ CSAT across 15 months of production support

Full-Stack Developer Intern at Xzect Labs Private Limited (2024-06 – 2024-08)

• Built a domain-constrained GenAI event-planning agent solo in 3 months — connected LLM API to a JavaScript REST backend, enforced topic boundaries via system prompt constraints, and persisted venue, date, and guest-count preferences in server-side session state across multi-turn conversations
• Engineered a full-stack job portal across 3 parallel implementations (HTML/CSS, Bootstrap, JavaScript) — delivered 3 core modules (search/filter, profile upload, admin panel) per implementation, completing all 9 feature instances within 3 months

Machine Learning & Data Analytics Intern at Pantech Solutions (2024-05 – 2024-08)

• Benchmarked 10+ ML classifiers (LR, SVM, KNN, DT, NB, RF) across healthcare, finance, NLP, and e-commerce datasets — achieved 98.13% CV accuracy and 96.5% SVM test accuracy on 569 clinical records; built NLP sentiment classifier on 14,640 Twitter records at 76% accuracy via TF-IDF
• Built 3–5 Power BI and Tableau dashboards converting raw ML outputs into client-facing trend reports; authored reusable Python modules handling data ingestion, cleaning, and feature extraction across 20+ datasets

MCA – Mangalore University (2023-02 – 2024-08)

BCA – Sindhi College, Bangalore (2019-06 – 2022-11)