Senior operation collection executive
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Flipkart, Bangalore
Senior Executive – Ads | Mar 2024 – Present
1 Managed 450+ advertising accounts across India and overseas, ensuring timely collections and campaign execution.
2 Partnered with brands and agencies to drive smoother operations and strengthen business relationships.
3 Provided monthly performance reports to brands, enabling data-driven decisions for ad growth.
4 Conducted nationwide brand visits, improving client trust and accelerating payment clearances.
5 Suggested and implemented process improvements that enhanced efficiency in revenue recovery and campaign execution.
6 Coordinated with cross-functional teams to maintain operational excellence in advertising services.
7 Executed and monitored advertising campaigns across multiple platforms, ensuring timely delivery and performance tracking.
8 Shared Release Orders (ROs) with brands and agencies, maintaining clear communication and documentation for campaign execution.
9 Created and managed leads in Voiro, aligning with media plans and ensuring accurate setup of line items for specific inventories.
10 Coordinated with the creative team to follow up on ad posters and assets, ensuring readiness before campaign launch.
11 Ensured compliance with billing and invoicing processes, minimizing discrepancies and supporting finance teams with accurate documentation.
12 Collaborated with cross-functional teams to resolve campaign-related issues and streamline operations.
13 Maintained campaign calendars and tracked performance metrics to support optimization and reporting.
14 Supported wallet funding and budget allocation processes, ensuring readiness for high-traffic periods and brand spending requirements.
BYJU’S, Bangalore
Senior Associate – Inbound Collection | Feb 2022 – Mar 2024
1 Led a PAN India post-sales operations team, driving customer engagement and maximizing revenue growth.
2 Designed and executed conversion campaigns (calls, emails) that significantly improved customer onboarding and retention.
3 Enhanced borrower experiences by resolving escalations and providing end-to-end support in the loan process.
4 Collaborated with QA, Training, and Analytics teams to improve performance outcomes.
5 Mentored team members, fostering a growth and learning culture
Result-oriented professional with experience in client relationship management, revenue growth,
and operations optimization across leading organizations like Flipkart and Byju’s. Skilled in driving business growth, payments recovery, market engagement, and brand management. Strong ability to build partnerships, optimize processes, and execute campaigns to achieve sustainable business growth.
I have completed my final year B.com from sree cauvery Management college from bangalore north university
