Customer Support specialist

Proactive and detail-oriented professional with experience in customer support, data management, and operational coordination. Skilled in guiding users through onboarding processes, resolving customer issues promptly, and maintaining high satisfaction levels. Strong communicator with proven ability to manage multiple responsibilities in dynamic, customer-facing environments.

Bilingual in English, Urdu, and Kashmiri with basic proficiency in Hindi, enabling effective communication with diverse customer bases.

Customer Support Specialist at PC BINDAL & CO. (2023-01 – 2025-12)

• Provided timely and professional support to customers via email, chat, and phone, achieving over 95% customer satisfaction.
• Collaborated with cross-functional teams to identify and resolve recurring customer pain points

Administrative Intern at Islamic University of Science and Technology (2022-01 – 2023-12)

• Prepared and organized documents, reports, and data summaries with strong attention to detail and adherence to formatting and labeling standards.
• Supported data entry, labeling, and database management tasks, ensuring data accuracy, consistency, and compliance with standardized documentation guidelines.

MBA in Finance and Marketing – University of Kashmir (2019-12)

Bachelor of Commerce – University of Kashmir (2016-12)