Daksha Tiwari

Dedicated and results-oriented professional with experience in Process Optimization and Business Transformation. Pursuing a challenging role to leverage expertise in requirements elicitation, stakeholder alignment, and translating business needs into scalable technology solutions. Possess over 10 years of rich experience in Merchandising & Marketing, business analysis, stakeholder engagement, and digital transformation, with a focus on generating valuable insights into manufacturing processes and supply chain management.

Currently working as HOD - Merchandising & Marketing, RCBC Group (FAPL + AIPL) Deliver strategic technical consultancy to streamline operations, improve efficiencies, and accelerate business growth across merchandising and marketing functions. Proven expertise in leveraging advanced data visualization and business intelligence tools, such as Power BI and Tableau, to transform complex data sets into actionable insights, driving informed decision-making and strategic planning across various business functions. Proven experience in Digital Transformation initiatives across Factory 4.0, SaaS platforms, ERP, and MES implementations.

Strong foundation in Product and Technical Consulting with end-to-end involvement across the Software Development Life Cycle (SDLC). Skilled in Pre-sales and Solution Consulting, including solution positioning, client presentations, and proposal development in B2B environments. Realized substantial enhancements in business performance through the execution of technical interventions, leading to a dramatic revenue increase from dealer channels, escalating from around 80-90 lakhs to more than 3 crores.

Displayed exceptional leadership and interpersonal capabilities, promoting collaboration among cross-functional teams and improving communication to align with the overarching goals and objectives of the organization. Recognized for exceptional stakeholder management skills, effectively bridging communication between technical teams and business units to ensure project alignment and successful delivery of technology-driven solutions that meet client expectations.

Head of Merchandising - RCBC Group Pvt. Ltd. - Mumbai

(2026-05)

• Lead and manage all merchandising Team (30 ppl), Ensuring accuracy, productivity, and timely completion of Tasks.
• Oversee client satisfaction, including sample approvals, order management, and on-time delivery. Addressing client feedback and concerns proactively.
• Conduct regular meetings with management to discuss team performance, client needs, and process improvements.
• Maintaining up-to-date client documents, order processes, and quality manuals. Develop standard operating procedures (SOPs)to streamline operations.
• Regularly visit clients for order closure, feedback, and to ensure satisfaction.
• Stay updated on industry trends and introduce new collections to clients in a timely manner.
• Lead Marketing/sales team (10 ppl) and coordinate on their daily client visit and new business, existing client business growth.
• Coordinate with sales teams, clients, factories to ensure smooth operations and timely deliveries.
• Conduct monthly and quarterly performance evaluations for your team, setting goals for improvement.
• Handling other additional tasks assigned by the company.

Technical Consultant - Madura Coats Pvt. Ltd. - Mumbai

(2024-03 - 2026-05)

• Delivering technical consultancy (remote and on-site), resolving shop floor challenges and optimizing processes.
• Conducting competitor analysis and R&D evaluations, supporting product positioning and business growth.
• Partnering with sales teams on business development and supporting dealer channel expansion.
• Providing technical training to sales teams, enhancing product understanding and customer engagement.
• Coordinating with mill and R&D teams for product validation and new developments aligned with requirements.
• Managing dealer channel needs across regions, ensuring timely client support.
• Assessing customer requirements and recommending cost-effective, performance-driven solutions.
• Leading compliance documentation, test reports, and complaint resolution via digital platforms.
• Supporting customers in troubleshooting production issues and improving operational efficiency.
• Collaborating on performance improvement initiatives using digital tools and analytics.
• Synthesizing market intelligence and field feedback, driving strategic insights.
• Managing planning, tracking, and reporting through CRM systems for execution efficiency.
• Conducting feasibility studies, impact assessments, and cost-benefit analyses for decision-making.
• Defining governance frameworks, operating models, and SOPs for transformation programs.
• Facilitating workshops, stakeholder discussions, and value stream mapping to identify business needs.
• Developing functional specifications, user stories, and acceptance criteria aligned with objectives.
• Establishing KPIs, SLAs, and performance frameworks to measure success.
• Driving change management initiatives, including communication, training, and adoption tracking.
• Collaborating with architecture and engineering teams to ensure system alignment and integration.
• Evaluating and recommending technology solutions based on scalability and ROI.
• Coordinating UAT execution and defect resolution with stakeholders.
• Managing roadmaps, project plans, and timelines for transformation initiatives.
• Performing gap analysis to identify automation and innovation opportunities.

Business Analyst (Product Specialist) - Auriga Consultant Private Limited - Jaipur

(2022-05 - 2024-03)

• Managed global client accounts across South Africa, Europe, and the United States for factory automation solutions, including SaaS ERP and MES platforms.
• Translated client requirements into functional solutions by collaborating with development teams.
• Delivered technical demos, pre-sales presentations, and dashboard walkthroughs to support deal conversion.
• Analyzed business processes to define implementation scope and ensure successful deployment.
• Coordinated with sales, technical, and operations teams for proposals and deal closure.
• Resolved post-implementation issues and managed system changes with IT and operations teams.
• Maintained client relationships through service delivery, training, and ongoing support.
• Captured and prioritized client requirements to inform product roadmap and improvements.
• Enhanced client engagement and solution adoption through pre- and post-sales support.
• Improved customer satisfaction and retention via timely issue resolution and training.

Business Analyst (Digital Transformation Consultant) - Texcoms Worldwide - Coimbatore, Tamil Nadu

(2019-12 - 2022-03)

Led digital transformation of an offline machinery trading business to web and mobile platforms.

• Directed end-to-end design and launch of the Alladin365 platform, aligning business strategy with scalable technology solutions.
• Re-engineered business workflow to eliminate inefficiencies and improve process effectiveness.
• Defined functional and technical requirements; coordinated with external teams to deliver web and mobile MVPs.
• Contributed to solution architecture and product strategy, including feature prioritization, UI/UX, and data structuring.
• Managed UAT planning and execution to ensure system performance, usability, and readiness for deployment.
• Drove continuous improvement through post-launch reviews and platform optimization.
• Built a digital ecosystem connecting farmers, traders, mills, and brands for end-to-end value chain integration.
• Conducted market research and strategic planning for textile manufacturing setups in emerging markets such as Ethiopia and Jordan, including analysis of government incentives under global development programs.

Business Analyst (Digital Transformation Consultant) - Gokaldas Exports Pvt. Ltd. - Bangalore

(2020-01 - 2020-04)

• Implemented barcode and QR code tracking to monitor garment production across stages.
• Enabled end-to-end shop floor visibility, improving traceability and operational control.
• Designed and deployed a PoC dashboard for real-time tracking of production metrics.
• Established bundle- and garment-level tracking to enhance transparency.
• Developed a centralized machine management system for maintenance, utilization, and asset movement.
• Improved data visibility and reduced manual tracking, enabling faster decision-making.
• Strengthened production monitoring and issue identification through enhanced process control.

MFT - Fashion Technology - National Institute Of Fashion & Technology Gandhinagar

B.Tech. - Computer Science - Sam Higginbottom Institute Allahabad