Dalip Singh
Food & Beverage Manager| Six Sigma Specialist| Certified 8D Problem Solving Specialist| Certified 5S Specialist| Certified Kaizen Event Specialist|Certified Mistake-Proofing (Poka-
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About
Dynamic and customer-focused hospitality professional with 15+ years of progressive experience in hotel operations, guest services, and team leadership across luxury and business hospitality environments. Proven track record of enhancing guest satisfaction, driving operational efficiency, and exceeding service standards in high-pressure settings. Adept at leading multicultural teams, optimizing resources, and ensuring compliance with brand and industry standards.
Strong expertise in budgeting, staff training, and F&B operations. Recognized for building long-term client relationships and implementing strategies that increase revenue and customer loyalty.
Experience
Food & Beverage Operations Manager at Tybros Infratech Pvt. Ltd. (2018-03 – Present)
- Led a team of 50+ staff, increasing overall service efficiency by 25% through strategic workflow redesign.
- Improved guest satisfaction scores from 85% to 95% by personalizing guest experiences and implementing staff training programs.
- Managed food and beverage inventory, achieving a 10% reduction in waste through meticulous stock management.
- Spearheaded a successful marketing campaign for the private dining area, growing its bookings by 50% within six months.
- Navigated a major F&B system upgrade with zero downtime, ensuring a seamless transition to Micros Symphony POS.
- Cultivated partnerships with local suppliers, reducing costs by 15% while maintaining the high-quality standards expected at a luxury resort.
Sommelier at Royal Caribbean Cruise Ltd. (2017-08 – 2018-02)
Restaurant Manager at Tybros Infratech Pvt. Ltd. (2016-09 – 2017-07)
Asst. Restaurant Manager at Devyani International Ltd. (2015-11 – 2016-04)
Food & Beverage Executive at Itc Hotels Ltd. (2014-06 – 2015-06)
Food & Beverage Supervisor at Jaypee Greens Golf & Spa Resort (2013-07 – 2014-04)
Food & Beverage Team Leader at The Leela Palaces Hotels and Resorts (2012-12 – 2013-05)
Food & Beverage Assistant at The Oberio Amarvillas (2010-10 – 2012-11)
Education
Bachelor of Hotel Management & Catering Technology – Amrapali Institute of Hotel Management (2007-08 – 2011-08)
