Darvin Charles

Results-driven Operations Manager with 2 years of experience managing end-to-end operations in a digital marketing academy. Skilled in process improvement, KPI monitoring, Team leadership, Admissions management, and workflow optimization. Proven ability to streamline operations, Improve efficiency, and support revenue growth through structured operational strategies.

OPERATIONS MANAGER - DOTIN DIGITAL ACADEMY - Kerala, Thrissur

(2024-07)

• Managed daily academic and administrative operationsto ensure smooth program delivery.
• Developed and implemented Standard Operating Procedures (SOPs) to improve operational efficiency.
• Supervised trainers, administrative staff, and support teams to maintain high performance standards.
• Coordinated course scheduling, trainer allocation, and classroom/online session management.
• Monitored key performance indicators (KPIs) including enrollments, retention rates, and revenue performance.
• Oversaw admissions process,students onboarding , attendance tracking, and issue resolution.
• Collaborated with marketing and salesteamsto support enrollment growth.
• Controlled operational expenses and monitored budget allocation.
• Coordinated placement activities and maintained corporate partnerships for student opportunities.

EVENT PLANNER - LORA EVENTS - Kerala, Thrissur

(2019-01 - 2024-06)

• Planning and managing weddings, birthdays, and special occasions ,Creating event timelines and schedules ,Coordinating with clients to understand their requirements
• Managing decorators, caterers, photographers, and entertainment teams Negotiating with vendors for best pricing and quality services
• Preparing event budgets , Managing expenses and ensuring cost-effective planning
• stage decor, pathway decor, lighting, and themes, Creating attractive event concepts based on client preferences
• Communicating with clients before, during, and after the event ,Ensuring client satisfaction and handling feedback
• Leading event staff and coordinating with multiple teams , Assigning roles and responsibilities during events.
• Venue setup and arrangement , Managing guest flow, seating, and event execution
• Handling last-minute changes , Managing unexpected issues smoothly
• Client feedback collection ,Vendor payments and closing event reports

Higher secondary - Science - G V H S S Thrissur (2015-03)

S.S.L.C - CMS H S S THRISSUR (2013-03)