David C
System administrator and Customer support
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About
Problem-solving & reporting skills
Analytical and multitasking skills
Ability to construct and work to deadlines
Excellent communication and interpersonal skills
Critical Thinking & Decision Making skills
Communicating technical problems and solutions to non-technical users and stakeholders
Experience
Application Support/ customer Support :
Organization : Royalcare Super Speciality Hospital Pvt Ltd, Coimabatore ,India. (450-Bedded)
HMS : Suvarna Technosoft, Hyderabad, India.
Period : Nov – 2016 to Till date.
Job profile & Responsibilities:
Assisted user with technical issues via email, telephone and ticketing.
Troubleshot and resolved application issues escalated from end users.
Coordinate resolutions with development team and client or end user.
Work in team environment to complete all testing activities according to schedule.
Engaged and built relationships with customers and other IT Production teams.
Reported Development using SQL queries and Crystal Reports and Business Objects.
Performed Customer Support related to reports and data exports.
Provided ongoing troubleshooting and problem solving techniques, application support and problem management related to HMS patient care,clinical view,lab, radiology,order entry, pharmacy,inventory.
Provide Level 2 and Level 3 Production and Non-Production Support for application
Issues.
Responsible for day to day operations strong analytical and problem resolution skills continuous focus on solution
Create and designing the all type of barcode labels and .prn files for applications and troubleshooting also.
Improved the performance of the application by rewriting the SQL queries.
Provided user training and production support.
Troubleshooting all printer’s technical issues ( Laser, Barcode, Patient Card , Network printer )
Trained new employees and explained protocols clearly and efficiently.
Perform on-site and off-site technical support via remote application (Team viewer,
Anydesk) .
Supporting at HMS with all modules (Hospital, Nursing, Inventory, EMR and Billing,
Ticketing, Lab, Lis, Icca, Pacs, Tele-consulting, etc..).
Restore and Backup of the database files and then import and export data into the sql server.
Education
Electronics and Communications Engineering ( 2006 -2010 )
Mount Zion Engineering affiliated to Anna University - Chennai.
M.Tech-Science and Technology ( 2013 – 2015 )
Anna University Regional Centre - Coimbatore
