System administrator - Wipro Ltd - Gurgaon
(2021-09 - 2025-07)
Client – S&P Global PVT LTD. (Gurgaon)
- Installation & configuration Windows (10, 11), Mac & Ubuntu OS
- Act as single point of contact for VIP users and Site
- Provide instant response (call / Teams / desk-side)
- Face day to day IT related Query
- Enroll the device in MDM portal (Autopilot, ZTD)
- Deploy the compliance and notification policy from Intune
- Deploy the apps by Microsoft store, LOB, Win 32 from MAM
- Deploy Kiosk Browser and C drive restriction for meeting machine
- Maintain all inventory records like laptop, CPU, monitor
- Give the all ticket update on APAC call
- Manage & configured MFA, Hello from Endpoint manager
- Manage all ticket by ticketing tool Service Now (SNOW)
- Deploy the APP for BYOD if office laptop has some issue
- Create & Delete user account and convert mail box to shared mail box as part of Off boarding & Onboarding from admin center
- Resolve apps issue (Outlook, OneDrive, Teams, CTS, Celsus, and S&P plugins)
- Troubleshoot VDI & Citrix account issue and collect the logs and share to concern team
- Installation & configuration Local and Network Printer
- Coordinate with Lenovo and Dell support to handle damaged desktop and laptop which is under warranty
- Assist in Video Conference (Polycom) device support/update
Administrator - Nityo InfoTech Services Pvt. Ltd. - DLF phase 2 Gurgaon
(2018-04 - 2021-09)
Client – S&P Global Pvt. Ltd. (DLF phase 2 Gurgaon)
- Installation & configuration Windows (7, 10), Mac and Ubuntu OS
- Face day to day IT related Query
- Troubleshooting, assembling and dissembling of laptop and desktop
- LAN & WAN troubleshooting
- Local & Network printer installation and configuration
- Maintain all inventory records like laptop, CPU and monitor, keyboard, mouse
- Manage all ticket by ticketing tool Service Now
- Manage Symantec antivirus
- Update Desktop driver as needed
- Troubleshoot peripheral like keyboards, Mouse, Printers and Lan Cables
- Resolve related issue (Skype, Outlook, OneDrive, and Teams)
- Modify registry keys as part of troubleshooting desktop issue
- Diagnose VDI/VPN access related issue and collecting logs for further analysis and share concern team
- Coordinate with Lenovo and Dell support to handle damaged desktop and laptop which is under warranty
