Debapriyo Das

Operations professional with experience in customer support, relationship management, team leadership and AI project operations, complemented by hands-on training in SQL, Excel, Python and data analysis. Skilled in data validation, KPI reporting, process monitoring, stakeholder communication and customer-experience analysis. Built a customer-support analytics pipeline using Google Sheets, Python/SQLAlchemy and MySQL to generate CSAT, ticket-volume and operational-risk insights.

Targeting Data

Analyst, Reporting/MIS, Customer Operations and Customer Success roles.

AI Content Analyst → Team Lead at Turing (2024-07 – 2025-11)

• Managed day-to-day allocation, workflow coordination, quality review and issue resolution across concurrent AI/ML projects for clients like - Google Gemini, Meta, Amazon, and OpenAI.
• Served as POD Lead overseeing a cross-functional annotation team of 25+ specialists.
• Conducted multi-level quality audits across annotation batches for training pipelines - consistently achieving and maintaining accuracy above 95% and exceeded client's 90% quality SLA benchmark.
• Instituted targeted feedback loops and calibration sessions that reduced inter-annotator disagreement by 25%, significantly decreasing downstream QA rework.
• Authored 5+ comprehensive SOPs and process guidelines, standardizing recurring workflows and reducing onboarding ramp-up time for new analysts by 35%.
• Identified recurring quality issues and workflow bottlenecks and communicated findings to project stakeholders.
• Coordinated with cross-functional stakeholders on requirements, escalations, quality trends and operational priorities.
• Isolated recurring quality bottlenecks using root cause analysis, presenting data-driven insights to stakeholders to optimize project turnaround times.

SPS Associate at Amazon (2021-11 – 2023-08)

• Resolved high-volume merchant issues under tight service timelines, consistently maintaining a 96% customer satisfaction (CSAT) score against a 90% team baseline.
• Investigated complex seller account compliance anomalies, performing data-driven root-cause analysis to decrease recurring ticket volumes by 20%.
• Maintained accurate case documentation and communicated resolutions clearly to stakeholders.
• Worked with structured operational processes, service metrics and escalation procedures in a high-volume environment.
• Optimised multi-case operational workflows to manage concurrent escalations, exceeding daily productivity and velocity targets by 25% while maintaining 100% compliance.

Relationship Manager at CenturyPly (2024-03 – 2024-07)

• Managed a portfolio of clients and maintained structured records of client interactions, requirements and follow-ups.
• Used client activity and engagement information to identify opportunities for re-engagement and account development.
• Maintained documentation and coordinated across internal stakeholders to resolve operational and customer requirements.
• Applied structured communication and issue-resolution practices to manage multiple accounts simultaneously.

AI Data Analyst & Technical Writer at Self-Employed (2023-08 – 2024-03)

• Produced structured technical and informational content requiring research, data interpretation and adherence to detailed guidelines.
• Completed AI data annotation and evaluation tasks involving classification, quality assessment and adherence to annotation criteria.
• Reviewed outputs for factual accuracy, consistency and guideline compliance.
• Managed independent assignments, deadlines and revisions across multiple projects.

Bachelor of Arts in English Honours (Literature) – University of Calcutta