Mudassir Shaikh
Remote Operations & Customer Success Professional
About
Results-driven Operations and Customer Success professional with 20+ years of experience across operations management, retail leadership, customer service, business development, and travel operations. Proven ability to lead distributed teams, optimize processes, manage vendor relationships, and drive revenue growth in fast-paced environments. Strong background in booking management, sales tracking, reporting, and digital marketing (SEO, Google Ads, Facebook Ads).
Adept at remote collaboration, cross-functional coordination, and delivering operational improvements. Seeking a work-from-home opportunity to apply leadership, customer relationship management, and process optimization expertise.
Experience
Operations Manager - 7M Tours & Travels (7M Car) - Pune
(2014-11)
- Manage end-to-end taxi and travel operations, including fleet management, booking coordination, and customer reservations.
- Oversee vehicle maintenance, insurance, and safety compliance to ensure operational continuity and regulatory adherence.
- Coordinate drivers and dispatch operations, optimizing scheduling to improve efficiency and reduce turnaround times.
- Manage vendor relationships with repair shops, insurance providers, and service partners, monitoring performance.
- Hire, train, and onboard staff, building a high-performing team focused on operational excellence and customer satisfaction.
- Drive monthly, quarterly, and yearly revenue targets through sales tracking, customer retention, and service upselling.
- Maintain high customer satisfaction by resolving escalations, improving communication workflows, and ensuring timely service delivery.
- Prepare operational reports and MIS to support decision-making and performance monitoring.
Store Manager - United Colors of Benetton (H G Retail Solution Pvt Ltd) - Pune
(2010-09 - 2014-10)
- Led store operations including staff hiring, training, and scheduling to ensure smooth daily functioning.
- Developed and executed merchandising strategies that improved sales performance and customer engagement.
- Maintained inventory and implemented loss prevention systems, reducing shrinkage and ensuring stock accuracy.
- Achieved consistent sales growth in the region through effective team leadership and customer relationship management.
- Represented the Pune region in the AW13 buying team at Delhi, collaborating cross-functionally on product selection.
- Prepared sales reports and analyzed performance data to inform business decisions.
Store Manager - NIKE (Aryan Lifestyle Pvt Ltd) - Pune
(2008-04 - 2010-08)
- Managed daily retail store operations, including inventory control, staff training, and customer service excellence.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Tracked sales performance and prepared inventory reports to support operational planning.
- Participated in Nike India product training programs to stay updated on brand standards.
- Coordinated with vendors and internal teams to ensure stock availability and smooth operations.
Area Manager – Operations - Rain Fruits & More Pvt Ltd - Pune
(2007-04 - 2008-03)
- Managed multiple food and beverage outlets, overseeing daily operations, staff recruitment, and vendor management.
- Maintained inventory, cash management, and stock control across locations.
- Prepared MIS reports and profit & loss statements to track financial performance and identify improvement areas.
- Coordinated with vendors and internal stakeholders to ensure timely supply and operational efficiency.
Senior Team Leader – Operations - INOX Leisure Ltd - Pune
(2005-06 - 2006-10)
- Handled box office, concession, telesales, and ushering operations, ensuring seamless customer experiences.
- Prepared sales reports and operational analysis to support management decisions.
- Coordinated between finance and operations teams to streamline processes and resolve discrepancies.
- Managed staff scheduling and vendor coordination, optimizing resource allocation.
Senior Customer Representative – Operations - INOX Leisure Ltd - Pune
(2002-11 - 2005-05)
- Managed food counter operations and inventory, ensuring stock availability based on occupancy.
- Handled staff coordination and customer service, resolving queries and maintaining service standards.
- Maintained stock levels and supported daily operational reporting.
Education
Diploma - Business Management (Retail Specialization) - ISBM Pune
Bachelor of Arts - Mumbai University
12th - Poona College
10th - St. Joseph High School, Pune
