Debashish Pramanick

• Results-oriented Recruitment Team Lead with 7 years of total experience, including 2 years in a call center and 5+ years overseeing recruitment teams and managing end-to-end talent acquisition processes.
• Proven ability to guide and mentor recruiters, driving high performance and ensuring the delivery of high-quality talent solutions.
• Experienced in creating and analyzing weekly and monthly reports to monitor team progress and optimize productivity. 
• Strong communicator with a collaborative approach, adept at working with internal business teams and external vendors to align recruitment strategies with organizational objectives.
• Possess in-depth knowledge of entire BPO operations ranging from ensuring SLAs, process flows, team forecasting, workforce analysis and training; managed various processes entailing back-office operations; creating process vision & design, developing enhancement strategy, and deploying key execution strategies across processes. 
• Expertise in maintaining high standards of customer & client service, with quality & service norms to achieve customer satisfaction and business retention.

NLB Services, Noida, UP 01/2019 - Present

Team Lead Recruitment

Team Management:

• Lead and manage a team of recruiters, ensuring they meet weekly and monthly performance goals.
• Monitor and maintain the quality of submissions, ensuring they are local, genuine, and relevant to client requirements for a competitive advantage.
• Understand job requirements and provide a pool of qualified candidates within specified deadlines.
• Ensure timely completion and delivery of assigned tasks.

• Collaborate with internal business teams and external vendors to align recruitment efforts with business goals.
• Maintain open communication with candidates throughout the process, from interview scheduling to offer acceptance.

• Implement and manage the end-to-end US talent acquisition process.
• Source candidates using job portals such as Dice, Monster, CareerBuilder, and Indeed, as well as leveraging existing relationships and referrals.

• Manage interview scheduling, ensuring candidates are available and prepared.
• Follow up with candidates regularly to ensure a smooth interview process and successful outcomes.

• Enhance productivity by suggesting improvements to Job Diva, the ATS used by the team.
• Allocate resources efficiently and provide necessary access to team members.

• Coach and mentor team members, overseeing their overall training and development process.
• Conduct weekly meetings to analyze reports and motivate recruiters to achieve their targets.

• Create and maintain dashboards and reports for the team on a weekly and monthly basis.
• Oversee data quality and accuracy to provide valuable insights for decision-making.

Technical Recruiter 01/2019 – 12/2020

• Responsible for handling non-IT requirements from US based clients.
• Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.
• Used Job Diva as the internal candidate tracking system to generate reports on submittals, interviews, candidate data, job requirements, placements, and any recruitment related activities.
• Interview prospective candidates and educate candidates on company processes.
• Coordinate with the Client and Consultant about the feedback/updates regarding the process.
• Acted as a mentor for new recruiters in understanding requirements and sourcing resumes.
• Responsible for searching and recruiting candidates on various skills set as per the job specifications in various US Job Portals (Indeed, Monster, Career Builder, etc.)
• Making job postings on the Job Portal.
• Well versed about US Terms like W2, C2C, 1099, US Visas, etc.
• Responsible for working on Contract, Permanent & C2H (Contract to Hire) and W2 positions.
• Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc. leading to joining post placement.
• Maintain Excel sheets for Requirement Tracking, Interview Feedback Tracking, Undeserved Requirements, and Turnover Time Management, etc.
• Achieved a good conversion ratio of submittals into interview and placement. Exceeded the targets consistently.

Responsibilities

• Instrumental in handling all the customers individually, listening to the queries and making sure all their concerns are speedily solved.
• Accountable for customer retention and daily reporting to the team leader about the targets achieved.
• Handling all the customers individually, listening to the queries and making sure all their concerns are speedily solved.
• Maintaining and updating Daily Reports including issues and reporting the same to Assistant Manager.
• Tracking record of successfully developing & streamlining systems with ability to enhance operational effectiveness and meet the operational goals.
• Actively involving in enhancing the overall productivity with regards to call quality, claim settlement & complaint handling. 

Quality Auditor (Aug’15 – Nov’17)

Responsibilities

• Obligated for meeting customer schedules, achieving production target, reduction of Inventory and improving inventory – turnover ratio.
• Reviewed the product-group wise daily Production report and Management reports while analyzing and controlling the defects / scrap / waste. 
• Obligated for reduction of in process rejection using quality tools and productivity improvement and identification & implementation of cost saving measures.
• Performed root-cause analysis of defects while developing & improving the processing by taking corrective actions to prevent any reoccurrences and defective issues.
• Ensured the Corrective & Preventive Action in time for the process deviations, internal rejections and customer complaints. 
• Judiciously aligned QA function vision with the Company goals for achieving the objectives and building alliance to support other functions and overall business. 
• Adhered to Safety, Environment and Health standards in all functional areas and developed and implemented measures for enhancing safety levels.

• B.SC – Chemistry (Hons), Chhatrapati Shahu Ji Maharaj University, 2015