Debayan Biswas

Results-driven Manager specializing in team leadership, customer service, and operational efficiency. Developed training programs and implemented strategic initiatives that enhanced performance and customer satisfaction. Focused on optimizing resource allocation and fostering a collaborative work environment.

MANAGER at PUNJAB NATIONAL BANK (2017-12 – Present)

• Led team in executing strategic initiatives to enhance customer service and operational efficiency.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Implemented process improvements resulting in streamlined operations and reduced turnaround times.
• Developed training programs to improve staff performance and service delivery standards.
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Oversaw compliance with regulatory requirements, ensuring adherence to banking policies and procedures.
• Mentored junior managers, fostering professional development and leadership skills within the team.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.
• Accomplished multiple tasks within established timeframes.

ASSISTANT TEACHER at GOVERNMENT OF WEST BENGAL(UNDERTAKING) (2017-02 – 2017-06)

• Provided individualized support to students, fostering academic growth and confidence.
• Collaborated with lead teachers to develop and implement lesson plans effectively.
• Facilitated classroom activities to enhance student engagement and learning outcomes.
• Managed classroom behavior, ensuring a positive and productive learning environment.

MASTER OF SCIENCE IN PURE MATHEMATICS