Pulkit Suri

Service Oriented Hospitality Industry Professional with 6+ Years of Experience Leading Restaurant Operations, Sales and Revenue Growth Recognized for Enhancing Service Delivery and Controlling Costs with Employee Turnover Rates Below the Industries Standard.

RESTAURANT MANAGER - OPERATIONS at THE LORD OF THE DRINKS ( LOD ) (2026-02 – Present)

Overseeing all Aspects of a Restaurant and Bar Daily Operations.

• Guest services, Events Planning and Promotional Daily Activities, Staff Recruit and Training
• Inventories of Dry and Cold Stores, kitchen, Bar ( L4, L5 ) And FnB Department Supplies
• Purchasing Daily Kitchen Needs Ordering and Providing Dry and Cold Stores Requirements
• Operational Leadership: Manage day-to-day operations, including opening/closing, Staffing, and maintenance to ensure a smooth, professional dining experience
• Staff Management: Recruit, interview, train, and schedule employees, while fostering a positive team culture and motivating staff during busy hours
• Financial Performance: Monitor sales, analyze costs, manage budgets, and prepare financial reports to maximize profitability
• Customer Service: Address customer inquiries and complaints, ensuring high Satisfaction and building loyalty
• Quality & Safety Control: Enforce sanitation, health, safety, and licensing regulations, and ensure consistent food quality
• Inventory & Supplies: Monitor stock levels, Order supplies, and maintain relationships with vendors

GENERAL MANAGER - OPERATIONS ( CONTRACTUAL ) at RAJMAAN SINGH ECO RESORT (2025-01 – 2025-11)

• Operational Leadership: Directs daily operations across all departments, including Front Office, Housekeeping, Maintenance, and Recreation
• Financial Management: Manages budgets, maximizes revenue, controls costs, and prepares financial reports
• Staff Development: Recruits, trains, supervises, and motivates staff to ensure high performance and service standards
• Guest Experience & Satisfaction: Handles inquiries, resolves issues, and implements VIP services to enhance guest satisfaction and loyalty
• Sales & Marketing: Drives marketing strategies, oversees promotions, and manages relationships with travel agents to improve occupancy
• Property Management: Ensures the maintenance, security, and cleanliness of the resort facilities and grounds

GENERAL MANAGER - OPERATIONS at THE BEER CAFE (2022 – 2024)

Overseeing all Aspects of a Cafe and Bar Daily Operations, Including Guest services, Events, Promotional Activities, Staff Recruit and Training, Up Sailing Planning and Insentives Targets strategies, Maintenance, Sales and Negotiation, Budgeting Expenses, Maintaining Sales Upgradation and Account Details, Inventories of Dry and Cold Stores, kitchen, Bar ( L4, L5 ) And FnB Department Supplies, Purchasing Daily Kitchen Needs Ordering and Providing Dry and Cold Stores Requirements, Daily Sales, Achievements and Market Reporting.

RESTAURANT MANAGER ( Contractual - Opening ) at AJANTA ROYAL PATIALA KITCHEN (2022 – 2022)

Providing Trained and Experienced ( BOH ) Kitchen Staff ( All Departments Chef's and Helpers, H.K, U.T ) FnB ( Front Desk Attendant, ARM, Floor Manager, Captains and Stewars ) Overseeing all Aspects of a Restaurant Operations, Including Purchasing Daily Kitchen Needs Ordering and Providing Dry and Cold Stores Requirements, Maintaining Weekly Schedule of Updation Menu, Guest services, Maintenance, Sales, and Finance and Promotional Activites, Media Promotions Handling.

GENERAL MANAGER - OPERATIONS ( Contractual ) at BUN MAKKHAN CHAI CAFE 'QSR' (2021 – 2022)

Overseeing all Aspects of a ( 3 Units ) Providing Trained Staff of all Departments, Daily Operations, Day by Day Inventories, Including Events, Guest Services, Maintenance, Sales, Media Promotions and Marketing.

GENERAL MANAGER - OPERATIONS at ROOFYARD CAFE AND LOUNGE (2020 – 2021)

Overseeing all Aspects of a Cafe Operations, Including Guest Services, Purchasing, Maintenance, Sales, and Financial Strategies, Staff Recruit and Training, Media Promotions.

ASSISTANT GENERAL MANAGER at FLASHBACK CAFE AND BAR (2018 – 2020)

• Guest Handling, Party's Booking and Inquires Handling, Maintaining Sales, Media Promotions, Including Maintenance, Team Management and Training, Inventories of Store, kitchen, Bar and fnb Departments supplies Purchasing and Ordering

MANAGER at FLASHBACK CAFE AND BAR (2018 – 2020)

EVENT MANAGEMENT - COORDINATOR at MUZIK MAINIA & RUDRAKSH EVENTS HUB. (2008 – 2018)

• Costumers Inquires Handling, Packages and Financial Dealings, Event Theme Designing and Managing, Team Handling and Scheduling, Guest's Requirement Handling and Providing

Bachelors in Legislative Law and Legum Baccalaureus ( B.A.L.L.B ) in Legislative Law – Classic Law College Bareilly (2022)

Higher Secondary in Biology in Biology – Bishop Cornad ( N.I.O.S ) (2016 – 2017)

Secondary In Biology in Biology – Bishop Cornad ( N.I.O.S ) (2015 – 2016)