Deekshitha Vibtha

Results-driven IAM Engineer with 3+ years of experience managing enterprise identity platforms including Microsoft Identity Manager (MIM), Active Directory, and Azure AD. Proven expertise in user lifecycle automation, RBAC, access governance, and privileged access management, supporting large-scale environments. Known for reducing incident resolution time, improving access accuracy, and strengthening compliance through automation and operational excellence.

IAM Engineer at HCL Technologies Pvt Ltd (2022-10 – Present)

• Managed user lifecycle (Joiner, Mover, Leaver) using MIM portal integrated with HR systems and AD.
• Resolved daily MIM tickets, including sync failures, portal access issues, group membership errors, workflow incidents.
• Proficiently used Microsoft Identity Manager (MIM/FIM) to manage user provisioning, group synchronization, and user profiles, ensuring accurate and secure access to company resources
• Responsible for end-to-end user identity and group management, including the creation of generic accounts, distribution lists, and security groups.
• Utilized MIM to import and synchronize user and group data from various sources and provision attributes based on specific rules and policies.
• Performed daily tasks such as provisioning DG/Email groups, managing user profiles, and handling group synchronization across multiple domains.
• Proficiently created and managed generic user accounts, distribution lists (DLs), and security groups (SGs) through the MIM portal.
• Handled requests for interactive logons, managed generic account ownership transfers, and facilitated phone number updates for users.
• Processed, approved, and rejected various requests, including those for internet access and other services, directly within the MIM admin portal.
• Updated IP extension numbers and provided user guidance on updating them via the self-service portal.
• Maintained server and daily MIM job statuses to ensure system stability and performance.
• Utilized ServiceNow for incident management, reducing MTTR by 25% through effective troubleshooting.

B.Tech in Computer Science And Engineering – VITS (2018 – 2022)