Venkat Yerra

Experienced Consultant with a proven track record spanning over 6+ years. Skilled in, designing and implementing Identity and Access Management (IAM) solutions across distinct sectors like Banking, Brokerage, Telecom, and educational environment. Proficient in deploying SSO solutions, maintaining critical IT infrastructure, and ensuring compliance with security standards.

IAM Support Engineer at HSBC (2025-01 – Present)

Cloud-based Identity and Access Management Solution. Payroll - Lince soft solutions

• Participated actively in requirement gathering sessions.
• Contributed to the design and implementation of the overall Identity Management program.
• Supported SSO, SAML, REST APIs, OIDC, OAuth, and WS Federation.
• Implemented daily CRQs, including user provisioning and de-provisioning.
• Managed User Life Cycle Management and ensured integration with enterprise processes like change, incident, and problem management.
• Worked with development teams to transition enhancement requirements into final delivery.
• Configured MFA for the organization and applications.
• Configured static/dynamic authorization access.
• Set up social sign-on using Google, Facebook, and LinkedIn.
• Configured multiple sign-in options on the login page.
• Created groups, rules, and based access policies.
• Configured JML use cases and request workflows for line manager approvals.
• Worked on REST, LDAP, and SOAP-based connectors.

Software Engineer at Hexaware technologies (2024-01 – 2025-01)

• Delivered IT support via calls, chats, emails, and ticketing systems, ensuring SLA adherence and high-quality resolution.
• Managed escalation calls and coordinated helpdesk technology shifts to maintain smooth operations.
• Coordinated with vendors to ensure timely business support and issue resolution.
• Provided dedicated support for senior executives (SVP, VP, AVP), handling priority escalations.
• Monitored helpdesk operations, tracked productivity, and generated reports to improve team efficiency.
• Created user accounts, reset passwords, provisioned access, and resolved account lockout issues.
• Managed personal and shared drive access, ensuring secure data availability.
• Troubleshot domain joining, profile, and access issues.
• Resolved incident tickets within turnaround time, consistently meeting SLA targets.
• Documented recurring issues and created knowledge base articles to improve first-call resolution rates.

Software Engineer at TCS (2021-12 – 2023-09)

• Collaborate with cross-functional teams, including application owners, IT Teams, and security teams, to ensure seamless integration of new applications with Okta.
• Lead the design and implementation of seamless integration between Okta and Active Directory (AD), Azure Active Directory (Azure AD), ensuring accurate user provisioning, authentication, and group synchronization.
• Develop and maintain custom mappings and transformations to align AD/Azure AD attributes with Okta user profiles, ensuring consistent data across platforms.
• Implement and maintain Okta – AD agents or connectors for real-time synchronization of user data and group memberships between AD/Azure AD and Okta.
• Configure and optimize Okta authentication policies for AD/Azure AD users, including password policies, multi-factor authentication, and adaptive authentication.
• Analyze Okta system logs and events to diagnose root causes and implement corrective actions.
• Provide technical guidance and training to L1 support team members on Okta IAM best practices.
• Configured and managed Multi-Factor Authentication (MFA) systems to improve organizational security.
• Implemented and maintained Single Sign-On (SSO) solutions using SAML, OIDC, and SWA protocols to simplify user access.
• Utilized Splunk Tool to monitor the performance and health of Okta systems, identifying and resolving performance bottlenecks.
• Configuration of multi-factor authentication (MFA) solutions within Okta, with Okta Verify, SMS, or push notifications, to enhance security and protect sensitive user accounts.
• Troubleshoot and resolve OAuth 2.0 integration issues, such as token validation errors, authorization failures, or misconfigured scopes.
• Troubleshoot and resolve SAML integration issues, such as assertion validation errors, attribute mapping conflicts, or certificate issues.
• Implement and manage OpenID Connect (OIDC) integrations with Okta.
• Troubleshoot and resolve OIDC integration issues, such as token expiration, ID token validation errors, or redirect URI mismatches.
• Worked on REST, LDAP, and SOAP-based connectors.

Support Engineer at Helson Software Solutions (2020-03 – 2021-11)

• Handling the service desk volume queued through calls, chats, emails & ticketing, and making sure to meet the agreed SLA along with the quality of work.
• Handling escalation calls & Technology shifts in charge mailbox in the help desk.
• Handling the IT purchase and asset management portfolio at the Hyderabad site.
• Managing different vendors to support the business in all aspects.
• Handling SVP, VP, and AVP level user issues and escalations.
• Monitoring and execution of the helpdesk operations (incident & service request logging & closing, fulfilling the User requests & reporting the live, closed, and pending tickets to track the engineer's productivity.
• Creating user Accounts and resetting account passwords, access provisioning & troubleshooting account lockout issues.
• Creating & troubleshooting personal drives and shared drive access for associates on filers.
• Troubleshooting Domain joining issues, profile issues, and access-related issues.
• Responding and resolving the incident tickets within the Turnaround time.

B.Tech in EEE – NSRIT College Of Engineering (2021)