Assistant System Engineer at Tata Consultancy Services (2024-01 – Present)
Prepare, generate, and distribute accurate and timely financial reports using Oracle Fusion ERP. Provide end-to-end operational support to external users with troubleshooting and timely resolutions.
- Prepare, generate, and distribute accurate and timely financial reports using Oracle Fusion ERP, ensuring alignment with Client's requirements and regulatory standards
- Provided end-to-end operational support to external users by troubleshooting issues, analyzing cases, and delivering timely resolutions while maintaining high accuracy and SLA compliance
- Analyzed recurring issues and operational gaps, contributing to process improvements that reduced repeat tickets and improved overall user experience
- Collaborated with internal teams, including IT teams on system testing, maintenance, and issue resolution
- Building Power BI dashboards, KPIs, and weekly progress reports to monitor performance and drive corrective actions
- Maintained strong customer satisfaction through clear communication and proactive support
- Supported Professional Services operations by coordinating with delivery consultants and finance teams to maintain operational process compliance
- Utilized CRM tools (Salesforce) to manage project data, track service engagements, and maintain delivery records
- Supported operational reporting that improved visibility for leadership on project delivery metrics
- Monitor and resolve an average of 60+ issues related to technical Oracle Fusion Cloud Finance related weekly for 200+ employees across headquarters and offshore offices, consistently maintaining a 95% First Response SLA
- Applied deep product knowledge to identify root causes and design effective resolutions
- Maintained detailed documentation of issues and resolutions for knowledge base improvement
