Deepa Kongara

Oversee day-to-day administrative and operational activities of the preschool to ensure smooth functioning.

Admin Coordinator - Maple Bear Preschool - Munnekollal, Bangalore

(2024-09)

Oversee day-to-day administrative and operational activities of the preschool to ensure smooth functioning.

• Handle parent communication related to admissions, fees, policies, events, grievances, and general queries.
• Manage the end-to-end admissions process including enquiries, follow-ups, seat blocking, documentation, and onboarding.
• Coordinate and monitor fee collection, discounts, receipts, reminders, and follow-ups.
• Maintain accurate student records, attendance, and administrative documentation.
• Coordinate between teachers, management, caretakers, transport staff, and parents.
• Ensure school transport starts and operates at the correct time; manage drivers and transport concerns.
• Supervise and manage caretakers ensuring hygiene, safety, and duty allocation.
• Assist in planning and execution of school events, annual day, festivals, and field trips.
• Support staff coordination, vendor coordination, and operational improvements.

Manager – Business Development, Customer Success & Renewals - AlienHu - Bangalore

(2015-06 - 2023-02)

Core team member of a fast-growing startup founded by IIT-M & IISc alumni.

• Built and managed tele-calling, customer support, training, renewals, and upsell teams from scratch.
• Handled 1,000+ B2B customers and maintained 4.8-star Google ratings.
• Acted as the voice of the customer and mediator between clients and internal teams.
• Drove renewals, upselling, references, feedback, and product adoption.
• Managed 24/7 technical support, training, and customer success teams.

B.Tech - Computer Science - N.B.K.R Institute of Science & Technology (2003 - 2007)