Admin Coordinator - Maple Bear Preschool - Munnekollal, Bangalore
(2024-09)
Oversee day-to-day administrative and operational activities of the preschool to ensure smooth functioning.
- Handle parent communication related to admissions, fees, policies, events, grievances, and general queries.
- Manage the end-to-end admissions process including enquiries, follow-ups, seat blocking, documentation, and onboarding.
- Coordinate and monitor fee collection, discounts, receipts, reminders, and follow-ups.
- Maintain accurate student records, attendance, and administrative documentation.
- Coordinate between teachers, management, caretakers, transport staff, and parents.
- Ensure school transport starts and operates at the correct time; manage drivers and transport concerns.
- Supervise and manage caretakers ensuring hygiene, safety, and duty allocation.
- Assist in planning and execution of school events, annual day, festivals, and field trips.
- Support staff coordination, vendor coordination, and operational improvements.
Manager – Business Development, Customer Success & Renewals - AlienHu - Bangalore
(2015-06 - 2023-02)
Core team member of a fast-growing startup founded by IIT-M & IISc alumni.
- Built and managed tele-calling, customer support, training, renewals, and upsell teams from scratch.
- Handled 1,000+ B2B customers and maintained 4.8-star Google ratings.
- Acted as the voice of the customer and mediator between clients and internal teams.
- Drove renewals, upselling, references, feedback, and product adoption.
- Managed 24/7 technical support, training, and customer success teams.
