Samina Keskar
HR/ADMIN COORDINATOR
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About
I am an experienced HR/Admin Coordinator with a background in hospitality and customer service. I excel in organization and management, communication being a plus. My diverse skills have been honed through various roles, including front desk operations and customer service positions across different sectors. After taking an intentional break for caregiving for my children I am highly motivated to re-join the work force.
Experience
HR Coordinator (part time) - Bungee Tech India - Chennai
(2020-10 - 2024-01)
A start up software company focused on developing automated workflows for retailers providing end to end pricing, promotion and assortment solutions.
- Coordinating and setting up interviews for candidates
- Managing hiring formalities
- Maintaining employee records
- Managing HR documentation
- Providing assistance with all administrative tasks
Motherhood
(2018 - 2020)
Took time off to raise my daughter
Front Desk Agent - Taj Club House - Mount Road, Chennai
(2017-09 - 2018-03)
A well-known business hotel providing hospitality services
- Maintaining the front desk area
- Managing guest reservations along with guest check-ins and check outs
- Collecting payments following cash/check/credit card procedures
- Keeping records of guest calls and parcels
- Communicating with housekeeping regarding late check outs and guest requests
- Answering phone calls regarding reservations and guest queries
- Performing monetary transactions as needed for currency change
- Providing guests with information regarding hotel services and local events
- Assisting and resolving guest complaints and inquiries
Help Desk Agent - Prestige International (Japanese Help Desk) - Gurgaon, India
(2017-04 - 2017-08)
A health insurance centre for Japanese citizens based in Gurugram/NCR/Delhi
- Providing cashless service to medically insured Japanese clients
- Taking appointments for patients
- Assisting patients during appointments
- Documentation of all visitation paperwork
Intern - COX and KINGS - Chennai, India
(2016-07 - 2016-10)
A travel company offering tourism and hospitality services
Customer Service Executive - EXL - Noida
(2014-01 - 2015-10)
A business process outsourcing company
- Handling customers' billing accounts for Gas and electricity
- Resolving address related issues
- Accessing and noting customers meter readings
- Creating and maintaining a tracker for all customer accounts
Customer Service Agent - Interglobe Aviation Ltd. (IndiGo Airlines) - Indira Gandhi Domestic Airport, New Delhi
(2012-09 - 2013-10)
An airline service provider in India
- Booking flight reservations
- Handling check-in counters and baggage check-ins
- Making gate announcements
- Meeting the requirements of special needs passengers
- Assisting unaccompanied minors when travelling
Education
PG Diploma - DITTM (2011)
Graduation - Jesus and Mary College, New Delhi, Delhi University (2008-01 - 2011-01)
XII - St Bede's College (2006-01 - 2008-01)
X - Auckland House School (2002-01 - 2006-01)
