Deepak C

Customer Experience and Corporate Travel Operations professional with 13+ years of experience across travel operations, client servicing, account management, customer support, onboarding, bookings, cancellations, refunds, and travel-related services. Currently working as a Senior Customer Experience Executive at Ziptrrip Technologies, supporting corporate travel operations from a client office as an on-site/implant resource. Experienced in managing end-to-end travel booking requirements, handling cancellations and refunds, coordinating visa-related requirements, resolving customer and client queries, and maintaining strong stakeholder relationships.

Proven ability to work in high-volume, fast-paced travel environments while delivering timely and customer-focused solutions.

Senior Customer Experience Executive – Corporate Travel Operations at Ziptrrip Technologies (For Wayfarers Technologies Pvt. Ltd.) (2025-12 – Present)

• Manage end-to-end corporate travel booking requirements from the client office as an on-site/implant travel operations resource.
• Handle day-to-day travel requests and coordinate bookings according to client requirements and business travel policies.
• Manage booking-related queries, modifications, cancellations, and refund requests while ensuring timely resolution.
• Coordinate with relevant travel partners and internal teams to resolve booking and service-related issues.
• Support clients with visa-related requirements, documentation coordination, and travel assistance.
• Act as a primary point of contact for travel-related customer queries and provide prompt, professional support.
• Monitor pending travel requests, cancellations, refunds, and other service requirements to ensure timely closure.
• Maintain accurate booking and customer-related information for smooth operational follow-up.
• Build strong working relationships with client stakeholders and ensure a consistent customer experience.
• Handle multiple travel requests simultaneously while maintaining accuracy, responsiveness, and service quality.
• Coordinate across stakeholders to resolve escalations and minimize delays in travel arrangements.

Key Account Manager at TravelPlus (Casa2Stay Pvt. Ltd.) (2023-05 – 2023-10)

• Managed relationships with key corporate clients and developed strong customer partnerships.
• Understood client requirements and recommended suitable products and services.
• Strengthened existing client relationships through proactive engagement and solution-oriented support.
• Ensured products and services were delivered to customers accurately and within expected timelines.
• Resolved customer issues and complaints while maintaining trust and satisfaction.
• Supported business growth by identifying opportunities for additional services and long-term client relationships.
• Prepared regular progress reports and forecasts using key account performance metrics.
• Coordinated with internal stakeholders to ensure smooth service delivery and issue resolution.

Associate Onboarding Consultant at ITILITE Technologies Pvt. Ltd. (2020-01 – 2023-03)

• Managed onboarding activities for new corporate clients based on their travel and expense requirements.
• Configured and supported personalized travel and expense processes according to client business needs.
• Coordinated client-specific feature requirements with relevant teams and supported implementation.
• Managed clients with high-volume travel and expense transactions, including organizations with monthly travel spends exceeding ₹25 lakh.
• Maintained strong client relationships through regular communication and operational support.
• Resolved transaction-level queries as well as broader organizational requirements.
• Supported client adoption and operational efficiency through timely issue resolution and requirement management.
• Coordinated with internal teams to ensure successful implementation of client-specific requirements.

Senior Associate – Customer Service & Travel Operations at Book My Bus (2015-03 – 2019-04)

• Handled customer calls and resolved travel booking-related queries.
• Managed booking requests and provided customer support throughout the booking process.
• Handled cancellations and refund-related requests with timely follow-up.
• Resolved customer concerns and service issues to improve overall customer satisfaction.
• Supported social media activities and customer interactions through digital channels.
• Coordinated with internal teams to ensure smooth resolution of customer requests.

Senior Associate – Sales & Operations at Travelyaari.com (Mantis Technologies Pvt. Ltd.) (2012-09 – 2014-12)

• Handled queries and operational requirements from travel agents and bus operators.
• Supported agent marketing activities and maintained strong business relationships.
• Managed agent credits, recharges, and collection-related activities.
• Coordinated with API clients and supported new client sign-ups.
• Assisted in acquiring direct business and expanding client relationships.
• Coordinated with bus operators to obtain new inventory and booking quotas.
• Supported daily sales and operational activities to ensure smooth travel service delivery.

Diploma in Mechanical Engineering – KS Polytechnic (2008-04)