Shaila Sethupathy

Experienced administration and operations professional with strong experience in corporate travel, front-office operations, customer service, vendor coordination, travel management, accounts support, vehicle deployment and client servicing. Experienced in managing day-to-day operations, maintaining records, handling customer concerns, coordinating teams and supporting management with operational and financial reports.

Administration Manager & Operations - Blustars Travels LLP

(2024)

• Manage day-to-day administration, operations and accounts activities.
• Coordinate with clients, drivers, vendors and internal teams for smooth service delivery.
• Coordinate vehicle deployment, bookings and schedules and monitor service quality.
• Monitor driver attendance, discipline, grooming and operational performance.
• Handle customer complaints and ensure timely resolution.
• Prepare invoices, bills, payment records and supporting documents; follow up on client and vendor payments.
• Maintain daily financial and operational records and assist with bank transactions, expenses and basic accounting.
• Prepare daily, weekly and monthly operational reports and management updates.
• Track operational expenses, support cost control and ensure compliance with company and client requirements.

Senior Executive / Front Office Executive / Travel In-Charge - Timesol

(2011 - 2024-02)

• Managed customer interactions through telephone, email and in-person communication.
• Maintained customer interaction and transaction records and handled inquiries and complaints.
• Resolved customer service and billing issues through timely coordination and follow-up.
• Handled and oversaw corporate travel arrangements including air travel and lodging.
• Managed relationships with travel agencies and vendors and negotiated service rates/contracts.
• Handled travel-related credit card programs, T&E reports and reimbursement processes.
• Ensured compliance with travel procedures and supported corporate travel policies and programs.

Showroom Manager - Furtherlite

1 Year

• Managed day-to-day showroom operational requirements and customer assistance.
• Assisted customers with product selection, orders and sales.
• Coordinated product delivery and supported showroom staff and presentation standards.

Customer Support Executive - Aegis BPO

1 Year

• Handled customer calls, provided product information and assisted customers with purchase decisions.
• Supported sales lead generation through customer interaction and follow-up.

Bachelor of Commerce (B.Com)