Deepak D

Accomplished QA Engineering Leader with 12+ years of experience in Quality Engineering, test automation, AI/agentic AI testing, and building QA teams from 0–1. Experienced in defining end-to-end QA strategy, scalable automation, release readiness, CI/CD, and Agile delivery across healthcare AI, fintech, e-commerce, and mobility platforms. Strong expertise in LLM/AI agent evaluation, functional and integration testing, HIPAA/PHI validation, and high-performing QA/SDET teams.

Lead QA - RagaAI - Bangalore, India

(2026-01)

• Led Quality Engineering for healthcare AI/agentic workflows including Scheduling, Patient Intake, Prior Authorization, Verification of Benefits (VoB), and Fax Referrals.
• Owned end-to-end testing across functional, integration, API/UI, conversational AI, LLM/agent behavior, hallucination, edge cases, regression, HIPAA/PHI, and production validation.
• Defined QA strategy, test processes, defect management, release-readiness criteria, and quality reporting for production-grade healthcare AI workflows.
• Validated multi-step agent workflows, tool interactions, data flow, response accuracy, context handling, and end-to-end task completion across healthcare use cases.
• Performed risk-based testing for patient-impacting scenarios, insurance/benefit validation, appointment workflows, authorization, intake, and referral processing.
• Drove cross-system validation and production sanity testing to identify workflow, integration, and data-consistency issues across interconnected systems.
• Collaborated with Product, Engineering, and AI/ML teams to identify AI failure modes, edge cases, workflow gaps, and quality risks before production releases.
• Established standardized QA practices and reusable regression scenarios to support scalable testing and future AI-agent automation/evaluation.

QA Engineering Manager - Jar (Changejar Technology Pvt Ltd) - Bangalore, India

(2023-05 - 2025-12)

• Led and mentored a team of 17 QA/SDET engineers, driving AI adoption in test automation and improving product quality across multiple business verticals.
• Designed and maintained automated test scripts using SQL and Java for validating financial data accuracy across banking and payment platforms.
• Organized stakeholder monthly catch-ups, sprint-level data sharing, retrospectives, knowledge-sharing sessions, bug bashes, and individual development plans.
• Established and streamlined release, test case, and defect management processes, improving QA efficiency and reducing production quality risks.
• Architected scalable backend and frontend automation frameworks using REST Assured and Appium, improving defect detection and regression coverage.
• Contributed to automation strategy for multiple microservices, reducing the regression cycle from 3 days to 1 day.
• Managed QA initiatives for flagship products including Digi Gold, UPI, Rewards, and Nek, ensuring reliability and production readiness.
• Introduced Jenkins-based CI/CD pipelines for automated test execution and improved release predictability.
• Developed a Locust-based performance testing framework as part of performance engineering initiatives.

Lead SDET - Meesho (Fashnear Technologies Pvt Ltd) - Bangalore, India

(2019-01 - 2023-05)

• Led a team of SDETs in planning, executing, and optimizing test automation for high-scale e-commerce systems across microservices and complex workflows.
• Managed end-to-end QA for critical platform transformations, including migration from monolith to microservices architecture, ensuring smooth feature rollout.
• Directed automation for catalog management, inventory/pricing tools, review/rating systems, and price recommendation engines.
• Implemented reusable automation utilities and backend frameworks integrated with Jenkins, reducing regression cycles and manual effort.
• Collaborated with cross-functional teams to align testing strategies with product priorities and release schedules.
• Built custom QA tools for validation, reporting, and CI/CD integration to improve service stability and operational efficiency.

SDET II - OlaCabs (ANI Technologies Pvt Ltd) - Bangalore, India

(2016-08 - 2019-01)

• Developed and executed test strategies for core Apache Thrift-based allocation services supporting ride assignment, fraud detection, and high availability.
• Built the automation framework from scratch for allocation services, achieving full sanity and regression automation with CI/CD integration.
• Drove in-sprint automation adoption to shorten feedback loops and improve release quality.
• Partnered with Product, Engineering, and Operations teams to resolve dependencies and deliver high-performing allocation features.

Automation Test Engineer - Crestech Software System - Bangalore, India

(2013-07 - 2016-08)

• Designed and executed automation frameworks for enterprise clients across telecom, industrial inspection, and insurance domains.
• Led QA efforts for Syniverse Partner Management, GE Mentor Create, and AXA Accelerator Framework.
• Created Gherkin-based test scripts, test data, and XML validation utilities to improve coverage and reduce manual validation.
• Delivered client training and knowledge-transfer sessions and maintained QA environments and testing tools.

Bachelor of Technology (B.Tech.) - Computer Science (2012)