Yesu Grover

Quality Engineering leader with 19 years across payments, enterprise SaaS, retail and mission-critical trading communications. Leads a 60-member QE organization and enterprise-wide transformation from manual QA to automation-first, AI-enabled engineering.

Builds

Playwright-MCP frameworks, AI test-generation agents, RAG knowledge platforms and autonomous CI/CD pipelines. Combines test strategy, framework architecture, UI and API automation, regression optimization and release governance with performance, resilience and production scaling expertise. Partners with Engineering, Product, DevOps, SRE and executive stakeholders to improve release confidence and manage delivery risk.

Director Software Quality Assurance - Biz2X / Biz2Credit - Noida, India

(2025-05)

AI-driven QE strategy, automation architecture and engineering governance

• Lead a 60-member QE organization and enterprise-wide transformation from manual QA to AI-first engineering using Cursor, Model Context Protocol (MCP), agentic AI and LLM-based testing.
• Built AI test-generation agents, Playwright-MCP frameworks and autonomous pipelines connecting requirement analysis, test generation, execution, reporting and release quality gates within CI/CD.
• Developed retrieval-augmented generation (RAG) knowledge platforms for contextual test generation, requirement analysis and defect intelligence; captured UI workflows, locators and interaction patterns to guide AI agents.
• Modernized Selenium automation to Playwright, applying Page Object principles, atomic test design and flakiness controls to strengthen maintainability and pipeline reliability.
• Led conversational AI evaluation with Raga AI for hallucinations, accuracy, relevance, safety and toxicity; introduced AI-assisted defect triage and RCA using logs, telemetry and production observability.
• Established quality analytics and coverage reporting for release readiness, risk and automation effectiveness; mentor teams and partner with executive, Product and Engineering stakeholders on roadmaps and quality governance.
• Own application architecture, scalability and end-to-end production scaling across interconnected enterprise applications, connecting quality strategy to distributed-platform reliability.

Manager Software Quality Assurance - Bluecore - Noida, India

(2021-11 - 2025-05)

SaaS automation, continuous quality and cloud-native reliability

• Led Quality Engineering and release governance for a multi-tenant SaaS platform serving enterprise retailers; established automation, performance engineering and GCP validation environments.
• Implemented observability through centralized logging, tracing, telemetry, alerting and service-health dashboards, improving visibility into production behavior and reliability.
• Partnered with Engineering, Product, DevOps and SRE to define SLAs, SLOs, error budgets, availability targets and production readiness reviews.
• Institutionalized major incident management, on-call operations, triage, escalation, war-room coordination and RCA reviews to turn service incidents into engineering improvements.
• Integrated automated REST API validation and post-deployment quality gates into Jenkins and GitHub Actions; introduced generative AI for test creation, self-healing automation and synthetic data.
• Expanded load engineering with k6, Gatling and Locust. Validated performance and endurance on Kubernetes multi-replica environments, identifying pod autoscaling constraints and resource bottlenecks with Platform and SRE teams.

Senior Manager Software Quality Assurance - Paytm - Noida, India

(2015-12 - 2021-11)

Financial platform QE, performance engineering and payments resilience

• Owned end-to-end application architecture, scalability and production scaling for high-volume payments, including EDC payment platforms processing millions of daily transactions; provided full-stack engineering leadership across the payments ecosystem.
• Established and scaled the Performance Engineering Center of Excellence for Payment Gateway, Wallet, Merchant Onboarding, Settlements and Payments Bank platforms handling millions of daily transactions.
• Designed enterprise-scale performance frameworks across Java, Tomcat, microservices, Kafka, RabbitMQ, Redis Cluster and MySQL Cluster, addressing throughput, latency and resilience across application, messaging, caching and database layers.
• Led Diwali peak readiness, production traffic validation, capacity planning, resilience engineering, chaos testing and disaster recovery exercises across mission-critical payments platforms.
• Built performance labs, environment strategies, workload models, monitoring dashboards and CI/CD-integrated performance pipelines for continuous validation and production readiness.
• Led end-to-end quality engineering for an estate of 2M+ payment devices across Android, Linux and iOS, supporting merchant acceptance infrastructure and EDC/POS and IoT payment solutions.
• Defined device integration, certification, interoperability and regression strategies; implemented automation frameworks and scalable regression suites to improve release speed and coverage.

Software Technical Lead, QA - Tech Mahindra - Noida, India

(2012-05 - 2015-12)

System and integration quality for mission-critical trading communications

• Provided full-stack engineering leadership for IPC Advanced Voice Turret solutions supporting trading and telecom communications; led 5-7 QA engineers in end-to-end system validation.
• Managed integrated environments with 1,800+ physical voice turret devices, simulators, proxies and telecom infrastructure for system, integration, interoperability and release validation.
• Coordinated technical stakeholders on defect resolution, risk assessment and release strategy to strengthen communication reliability and deployment readiness.

Senior Performance Test Engineer - Amdocs - Gurgaon, India

(2010-11 - 2012-04)

Enterprise telecom performance and capacity engineering

• Delivered performance validation for CRM, advertising, billing and OSS/BSS platforms serving geographically distributed telecom customers; executed load, volume, stress, scalability and endurance programs with HP LoadRunner.
• Performed workload modeling, throughput analysis, SLA validation, capacity assessment and RCA across application, middleware, database and network layers.

Software Engineering Lead - HCL - Noida, India

(2007-09 - 2010-11)

Java retail platform performance, scalability and business continuity

• Led performance engineering, capacity planning and scalability validation for a Java retail ecosystem supporting 500+ stores, 1,500+ POS terminals and high-volume eCommerce traffic.
• Validated 15x Boxing Day traffic surges while maintaining end-to-end transaction response times below 3 seconds across POS and web channels, using JMeter and CA Wily APM.
• Performed JVM analysis, performance tuning, bottleneck remediation, high-availability validation and disaster recovery testing to support peak readiness and business continuity.

Post Graduate Program - AI and ML (2023 - 2024)

Master of Computer Applications - Computer Applications - Sikkim Manipal University (2008 - 2011)

GNIIT Professional Diploma - NIIT (2004 - 2008)

Bachelor's - Mathematical Sciences - University of Delhi (2004 - 2007)