Deepak Nagpal
Marketplace Specialist with 5+ years of E-commerce experience
About
Highly motivated and out-of-box thinker, Graduate with over 5 years of experience in Ecommerce Sector and have sound understanding of all e-commerce related work. Seeking a challenging assignment in a professional organization, where I can contribute to the Growth and success of the organization using my skills, knowledge and ability.
Experience
Marketplace Specialist (Senior Level-1) - Bathroom Bubbles India Pvt Ltd - Noida
(2025-04 - 2026-05)
Register a new account for B2C and B2B, manage cataloguing, inventory, and sell across multiple marketplaces. Worked for both India and Global UK Marketplace ie. Amazon UK, Wayfair, e-Bay, B&Q (Kingfisher Mirakl), onbuy, faire, temu, fruggo, and other Marketplaces.
- Manage and Maintain product listings, pricing, and Inventory across all assigned Marketplaces.
- Ensure accurate and consistent product Information, Including titles, description, Images and specifications on marketplaces
- Monitor marketplaces performance and identified opportunities for optimization.
- Develop and Implement strategies to improve product Visibility and conversion rates on each Platforms
- Coordinating with advertising team for efficient campaign performance to optimize targeting, bidding for improving Ctr, Cvr, Roas and Acos etc.
- Managing promotions, Deals, promotions, sale events Coupons and sales Advertising campaigns to drive sales and traffic.
- Analyze sales data and performance Metrices to identify trends and make data driven-decisions.
- Build and Maintain relationships with marketplace representatives and other vendors to stay informed of new features and opportunities.
- Collaborate and Coordinating with internal teams (e.g. shopify, Contents, sales and marketing, Logistics, Graphics, Customer Support) to ensures smooth operations and achieve business goals.
- Coordinate with order fulfillment processes to ensure timely and accurate delivery.
- Manage product returns refund and resolve customer issues related to marketplace order.
- Maintains KPI benchmarks and SLA as per marketplaces metrices to minimize cost and improves efficiency.
Ecommerce Specialist - Reelay Ecommerce India Pvt Ltd - Gurugram
(2023-02 - 2023-12)
Working as Ecommerce Specialist for Operations and Marketing team. Marketplaces (Amazon Seller Central, Flipkart, Meesho). Responsible for all the E-commerce and daily operations.
- Handling team for Marketplace portals, Flipkart Smart & FBA, Amazon Seller Central.
- Perform Cataloging for different Marketplaces and quality check of product listing.
- Listing Optimization for Existing and New Listing with Conversion rate.
- Maintaining Account Health and Brand Visibility.
- Executing the aligned brand offers and Promotions for Multiple Categories.
- Order Processing - All the orders dispatch to be ensure proper packing and follow all SLA as per the Online portals
- Identified issues with production, workforce, material sourcing, and implementing successful solutions
Key Account Manager - Ecommtrack - Delhi
(2022-06 - 2023-02)
Worked as Key Account Manager for Customer Success Management.
- Managing Client's Queries, reviews & ratings and Customer Support Services.
- Coordinating with Account Managers for multiple Categories.
- Managing all Promotional activities like Optins, offers, deal of the day etc.
- Responsible for Sales/BDM's for lead conversion & smoothly functioning of the process.
- Lead generation through various modes like Customer Support, emails, LinkedIn etc.
- Brand Building through Sales Strategies and executing them with Minimal risk.
- D2C, B2B-Lead Conversion.
- CRM tools - HubSpot, Zoho, WMS Unicommerce etc
Catalog Manager - E-Shop Box ECommerce India Pvt Ltd - Gurugram
(2020-09 - 2022-06)
Worked as a MIS to Catalog Manager in the Operations Department of Eshopbox India Pvt Ltd. Managed Catalogues for Different Marketplaces like Amazon, Flipkart, Myntra, Nykaa, etc.
- Managing Discounts and promotions for Flipkart, Nykaa, Amazon, etc.
- Managed inventory and pricing.
- Regular Quality Checks.
- Coordinating with the clients and teams to accomplish company goals.
- Handling Uni-commerce for Inventory Management
- Plan timelines for seasonal launches, timing cataloging-production and production launch replenishment reports, Inventory aging report etc.
- Handling the whole team working for cataloging and promotional activities.
- Managed Clients (ie Raymond, Blackberrys, Being Human UCB and other brands) for all Promotional events and Catalog Management that can help for more visibility and boost sales.
- Directly Coordinating with all account managers through emails and calls and discuss the strategy with them to increase sales on marketplaces.
Education
Bachelor's in Business Administrations - Business Administration - Jagannath International Management School (Vasant Kunj, Delhi) (2013 - 2016)
Bachelor's in Business Administrations - Business Administration - Guru Gobind Singh Indraprastha University (2013 - 2016)
10+2 - Commerce - Dashmesh Public School (2013 - 2013)
10 All Subject - Dashmesh Public School (2011 - 2011)
