Deepak Rajput

Dedicated and results-driven team leader with a proven track record of effectively managing and motivating cross-functional teams. Seeking to leverage my leadership skills and experience to drive productivity and achieve organizational goals. Committed to fostering a collaborative and high-performance work environment.

Center Administrator at Pearson (2023-09 – Present)

• Preparing and setting up the testing environment, including ensuring that all necessary materials and equipment are available and in working order.
• Managed test administration and candidate support to ensure compliance with company standards.
• Assisted candidates with technical and procedural issues during the test.
• Maintaining the security and confidentiality of the test materials, ensuring that no unauthorized access or cheating occurs.
• Oversaw inventory of test center to ensure availability of materials and consistent maintenance.
• Identified operational improvement areas in testing center and recommended actionable solutions.
• Coordinated communication with external partners, including vendors and suppliers, to facilitate testing operations.
• Coordinated with internal teams and external stakeholders to resolve operational challenges.
• Maintained facilities, resources, and security protocols to deliver a seamless testing environment.

Team Leader at Teleperformance (2022-09 – 2023-09)

• Led and mentored team of customer support representatives to enhance service delivery.
• Ensured team members delivered high-quality customer service by effectively addressing inquiries and resolving issues.
• Set performance goals and expectations for team members.
• Inspire and motivate team members to achieve service goals and maintain a positive work environment.
• Resolved complex customer issues that required escalated support.
• Act as the point of contact for customer complaints or concerns that require management involvement.
• Identified process improvement opportunities in customer support workflow and proposed changes to boost efficiency and customer satisfaction.
• Coordinate with clients for smooth running of the process.
• Handled processing tasks for Samsung customer inquiries and support.

Team Leader at 31 Parallel (2020-01 – 2022-01)

• Lead and manage a team of sales representatives, providing direction, guidance, and support.
• Set clear performance expectations and sales targets for team members.
• Develop and implement sales strategies and tactics to achieve revenue and sales objectives.
• Provided ongoing coaching and mentoring to develop team skills and knowledge.
• Conduct regular performance evaluations, provide feedback, and set goals for individual team members.
• Trained and onboarded new sales team members to enhance team performance.
• Streamlined sales process to maximize efficiency and productivity.

Customer Care Executive at Concentrix (2019-08 – 2020-12)

• Interact with customers via phone, email, chat, or in person, addressing their inquiries, concerns, and requests.
• Resolved customer problems, complaints, and service-related issues to enhance satisfaction.
• Applied established procedures to efficiently address and resolve customer concerns.
• Have a deep understanding of the company's products or services to provide accurate information to customers.
• Provided information, advice, and guidance on product selection, usage, and troubleshooting to support informed customer decisions.
• Process orders, returns, and exchanges, ensuring accuracy and efficiency in transactions.

MBA in Operations Management and Human Resource Management – Lovely Professional University (2022-06)

BBA in Business Management – NSCBM Degree College, HPU (2018-05)