Deepak Sharma

Results-driven Account Management professional with extensive experience in dealer network management, customer relationship management, vehicle rental operations, payout processing, and business coordination. Proven ability to manage multi-location stakeholders, streamline booking operations, resolve complex escalations, and maintain robust dealer partnerships that support revenue growth and optimise operational efficiency.

Lead - Account Management - Droom Technology Pvt. Ltd. - Gurugram, India

(2024-03)

• Manage end-to-end dealer and customer relationships across multiple cities, maximizing retention and partner satisfaction.
• Coordinate multi-stakeholder booking operations seamlessly between customers, automotive dealers, and internal teams.
• Oversee payout processing, commercial contract adjustments, and complex financial reconciliation workflows.
• Spearhead strategic dealer onboarding, partner lifecycle retention, and regional network expansion initiatives.
• Govern vehicle inventory configurations, product listings, and operational health reporting to accelerate sales velocity.
• Resolve high-priority customer and dealer escalations via omni-channel support, safeguarding brand integrity.

Shift Manager - The Belgian Waffle Co. - India

(2023-06 - 2024-03)

• Led daily retail store operations, multi-person team coordination, inventory pipelines, and guest relations.
• Managed financial bookkeeping, cash register auditing, secure cash handling, and daily sales performance reporting.
• Enforced rigorous compliance protocols across product quality control, statutory hygiene, and operational metrics.

Loan Recovery Agent - RG Management Pvt. Ltd. - India

(2022-02 - 2023-06)

• Directed operational accounts receivable processes and proactive customer payment follow-up strategies.
• Coordinated standard EMI collections, structural debt settlements, and detailed financial account reconciliations.
• Maintained complete compliance audit logs, performance documentation, and recovery pipeline reporting.

Bachelor of Arts - Kalinga University (2023)

12th Grade (Senior Secondary) - HBSE Board (2020)

10th Grade (Secondary) - HBSE Board (2018)