Customer care / Sales Executive - IBM Daksh Pvt. Ltd
Worked for 2 years.
- Provided top class client servicing to the clients in United States.
- Provide excellent customer service with first call resolution, and accurate information while keeping a professional deminer.
- Direct ownership of customer issues and concerns.
- Communicated with other departments and management to resolve problems and expedite work.
Sr Technical Sales Officer - John Keells Pvt Ltd
Worked for 1 year.
- Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
Senior Sales Advisor - PC Visor Pvt Ltd
Worked for 1 year 6 months.
- Sells products by establishing contact and developing relationships with prospects; recommending solutions.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
Customer care / Sales Advisor - Barclays
Worked for 2 years.
- Inform and suggest new banking products to customers.
- Provide information to customers on their account status and account balances.
- Open new bank accounts according to laid down rules and guidelines.
- Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.
- Advises clients about the risks, consequences, and benefits of alternative lending solutions.
- Develops loan applications by evaluating applicant information and documentation.
- Consults with clients about their lending needs to help them achieve their financial goals, including the collection and analysis of information about the client's financial situation.
- Evaluates loan applications and documentation by informing applicant of additional requirements.
- Rejects loans by explaining deficiencies to applicants.
Sales Team Leader - Elysian Serve Technologies Pvt Ltd
Worked for 2 years and 4 months.
- Assist Managers in Sales Strategy Development.
- Keep Informed of New Products and Services.
- Recruit, Train, and Coach the Sales Team.
- Delegate Tasks and Set Deadlines.
- Set Sales Targets and Motivate Sales Team.
- Prepare Sales Reports.
Sales Manager - Softsonic Technologies Pvt. Ltd
Worked for 7 years and 4 months. Developing and executing sales strategies, leading and mentoring the sales team to meet targets, analyzing sales data, and managing customer relationships. Hiring and training staff, setting quotas, forecasting sales, and collaborating with other departments like marketing to ensure business goals are met and customer satisfaction is high.
- Develop and implement sales strategies and action plans to achieve revenue goals.
- Set sales targets, quotas, and performance expectations for the team.
- Conduct market and competitor analysis to identify new business opportunities.
- Create sales forecasts and manage the sales budget.
