Deepika A

Dedicated Java Support Engineer with 4+ years of experience in Java application support, incident management, debugging, and minor development enhancements in enterprise applications. Skilled in java, Spring boot, REST API, SQL, AWS Cloud, and production support activities including RCA, deployment support, monitoring, and troubleshooting.

Experience in handling L2 support with exposure to backend development, bug fixing, and performance optimization in Agile environments.

System Engineer at Tata Consultancy Services (2024-05 – Present)

Third party payroll at Crown Solutions India Private Limited (2022-09 – 2024-05)

Project: Standard Life

• Provided Level 2 production support for Java/J2EE enterprise applications supporting business critical operations.
• Independently handled high priority and p1/p2 incidents, ensuring rapid restoration of services within SLA timelines.
• Analyzed and resolved Java application issues including exceptions, memory leaks, thread contention, GC issues, and API failures.
• Performed root cause analysis (RCA) and implemented permanent fixes to reduce recurring incidents by improving application stability.
• Monitored application health using tools such as Splunk, Dynatrace, or Log viewer proactively identifying performance bottlenecks.
• Developed backend functionalities using Java and Spring boot.
• Fixed application defects, code issues, and performance bottlenecks in production environments.
• Created and updated runbooks, SOPs, and support documentation to enable faster issue resolution and knowledge sharing.
• Acted as a point of contact for junior analysts, providing guidance during incident investigations.
• Collaborated with cross-functional teams to resolve incidents and implement enhancements.

Master of Computer Applications in Computer Applications – Kongu Engineering College (2021-04)

Bachelor of Computer Applications in Computer Applications – Nandha Arts and Science College (2021-05)