General Manager - INAARA
(2026-08)
- Own end-to-end daily operations, ensuring service excellence, operational efficiency and adherence to brand standards.
- Lead FOH and BOH teams, including manpower planning, scheduling, training and performance management.
- Drive guest experience and resolve escalations, including VIP and high-value guest requirements.
- Monitor revenue, sales performance, operational costs and inventory to support profitability and business performance.
- Coordinate management, vendors and cross-functional teams to ensure seamless daily operations.
- Support business development, events, marketing and guest-engagement initiatives to increase revenue and strengthen the brand.
Freelance Digital Marketing Consultant - Freelance
(2025-12 - 2026-06)
- Managed digital marketing activities for businesses and lifestyle brands, focusing on social media presence, brand positioning and audience engagement.
- Developed content strategies and social media calendars aligned with brand objectives and target audiences.
- Coordinated content creation, promotional campaigns, collaborations and digital communication.
- Monitored social media performance and engagement to identify opportunities for improved reach and visibility.
- Supported brand-building initiatives through creative campaigns, online promotions and community engagement.
Reservations Manager - GOYA - Goa
(2025-08 - 2025-11)
- Directed end-to-end reservations, VIP table allocation and capacity planning for a high-end restaurant through peak season.
- Managed guest enquiries across phone, email and messaging, delivering prompt, brand-aligned responses from first contact.
- Maintained reservation systems and guest databases with accuracy, reducing booking errors and double-bookings.
- Partnered daily with operations, guest relations and floor teams to ensure seamless service during high-volume periods.
- Maximised table-turn and capacity utilisation across peak dining periods.
Operations Manager - SOL Beach Club - Goa
(2024-01 - 2025-12)
- Led daily operations of a premium beach club, owning service standards, team coordination and the overall guest experience.
- Managed front- and back-of-house staff, driving performance through clear standards, scheduling and on-shift leadership.
- Controlled operational costs and monitored inventory to protect margin and profitability.
- Sustained service efficiency and profitability through peak and shoulder seasons.
- Resolved guest escalations on the floor in real time, safeguarding the venue's reputation and review standing.
PR Manager & Reservations Manager - Kiki - Goa
(2022-01 - 2024-12)
- Managed VIP guests and curated brand-aligned experiences for a high-profile lifestyle dining venue.
- Owned the venue's public image, coordinating PR coverage and handling brand-sensitive situations.
- Built and supported local collaborations and partnerships that strengthened brand presence and footfall.
- Balanced exclusivity with capacity across VIP reservations and table management.
Cabin Crew - Jet Airways & IndiGo - Mumbai / Delhi
(2006-01 - 2011-12)
- Selected and trained to premium service, safety and grooming standards of two leading airlines.
- Delivered consistent, brand-aligned premium service across high-volume domestic and international sectors.
- Managed in-flight guest needs, complaints and emergencies with composure under pressure, de-escalating sensitive situations while protecting the airline's reputation.
- Served a diverse, multicultural and high-expectation clientele, including premium-cabin and VIP passengers.
- Maintained rigorous safety and service-compliance standards under continuous assessment.
- Collaborated within tight-knit crews to deliver seamless, zero-error service in a fast-paced environment.
Cabin Crew - Jet Airways & IndiGo - Mumbai / Delhi
(2015-01 - 2017-12)
Business Analyst - Personiv - Gurugram
(2020-01 - 2022-12)
- Streamlined client communication workflows and produced client-facing documentation and business strategy briefs.
Senior Associate - N.S. Techsquad - Delhi
(2017-01 - 2019-12)
- Delivered technical support and mentored junior associates while sustaining high customer-satisfaction standards.
Event Coordinator - Freelance - Mumbai / Delhi
(2012-01 - 2014-12)
- Organised media-rich events end to end, securing PR coverage and managing artist and vendor logistics, while building lasting industry relationships.
