Dev Kumar

Detail-oriented Back Office Executive with 4 years of experience in data management, customer support, and office operations in the logistics industry. Proven ability to handle high-volume data, coordinate teams, and resolve customer issues efficiently. Advanced user of MS Excel and office tools with a strong focus on accuracy, process efficiency, and timely reporting.

Back Office Executive at Shree Sai Cargo (2022-03 – 2026-03)

• Managed end-to-end back office operations, ensuring smooth daily workflow and coordination across departments
• Maintained and processed large volumes of operational data with high accuracy using MS Excel
• Generated daily and weekly reports for shipment tracking and performance monitoring
• Handled customer queries and resolved delivery-related issues, improving customer satisfaction
• Coordinated with delivery staff and internal teams to ensure timely dispatch and issue resolution
• Monitored shipment status and updated tracking systems to maintain real-time accuracy
• Reduced data errors by implementing systematic record-checking processes

Bachelor's Degree – ISBM University (2025)