Devang R

Organized, proactive, and detail-oriented professional with 7+ years of experience in project coordination, account management, and cross-functional stakeholder engagement. Proven track record of managing end-to-end project execution across digital and service environments, maintaining project plans and timelines, and facilitating communication between clients and internal teams. Experienced with Agile/Scrum methodologies, Jira, and UI/UX product workflows.

Adapt at managing multiple concurrent projects under tight deadlines while maintaining high quality standards. Eager to bring strong ownership mindset and client servicing expertise to BOMBAYDC's creative and technology-driven environment.

Associate – Account Management - Sutherland Global Services

(2021-02)

• Managed end-to-end coordination across multiple client accounts, maintaining project trackers, status reports, and timelines to ensure on-time delivery of milestones.
• Facilitated communication between cross-functional teams (operations, product, finance) and clients, documenting meeting outcomes and following up on action items to keep projects on track.
• Developed and executed multi-quarter project roadmaps across concurrent accounts, proactively identifying risks and implementing corrective action plans to protect timelines and client satisfaction.
• Conducted structured business reviews with stakeholders, presenting progress reports and aligning on priorities — resulting in sustained account health and reduced churn.
• Monitored project deliverables against KPIs and SLAs; escalated blockers early and coordinated resolution across teams to maintain quality standards.
• Supported resource planning and task allocation, prioritizing high-impact activities and managing competing deadlines across multiple simultaneous projects.
• Coached and mentored peers on coordination best practices, contributing to collective team performance improvement.

Senior Associate, Operations - WNS Global Services

(2018-09 - 2020-01)

• Coordinated project delivery and client engagement across a portfolio of accounts, managing communication and ensuring alignment between service teams and client expectations.
• Maintained performance trackers and reported on project metrics to leadership, identifying trends and recommending actionable improvements.
• Partnered with cross-functional stakeholders to streamline workflows and drive continuous improvement in operational outcomes.
• Trained and onboarded new team members on processes and SLA standards, ensuring consistent quality across deliverables.

Customer Service Representative / Quality Analyst - Intelenet Global Services

(2017-05 - 2018-08)

• Produced quality metric reports and documentation for leadership, identifying performance trends and recommending corrective actions.
• Analyzed operational data to support decision-making and drive a culture of continuous improvement within the team.
• Consistently exceeded quality targets across a high-volume service environment.

Bachelor of Commerce - Accounting - Model College, Mumbai, India