Devendra Karait

I am a dynamic, details oriented experienced Hotel General Manager seeking equivalent or senior assignment in reputed chain hotels or any industry where I can use my experience and can lead and motivate the team with my academic experience. I am an experienced hotel professional with over 16 years of experience in Sales & Marketing and Management with proven Result with brand like JAYPEEGROUP, TAJGROUPS, HILTON WORLDWIDE, ITC, THE PARK, BABYLON GROUP, CLARKS, MAYFAIR HOTELS & RESORTS, HYATT, HOTEL TULIP ARENA. I have rich experience in the management of large conventional hotels, weddings, MICE.

Extremely strong in sales & marketing and management with demonstrated leadership ability, particularly effective in the support and the implementation of result oriented and focused leader, with continued success in meeting both business and operational goals. Have demonstrated ability to motivate team members to maximum productivity and achieved good numbers through the most effective uses of manpower and available resources.

General Manager - HOTEL TULIP ARENA - Raipur, Chhattisgarh

(2024-08)

Currently working with HOTEL TULIP ARENA as a General Manager.

Sr Sales & Marketing Head - Hyatt Hotels & Resorts - Raipur, Chhattisgarh

(2024-08 - 2025-05)

Hyatt Raipur 115 keys Business Hotel with 4000 Sq ft Banquet Hall and 85 cover of Restaurant, Routing Business for the local market as well as from feeder market to grow and sustainable business throughout year so that create a bench mark to achieve the set target and annual revenue. Being a business hotel in the heart of city we got a good hike of SPORTS & CME's segment throughout the year. Handling both sales and operation was a best task to understand your property SWOT analysis closely, which helps in business growth and new opportunity to the property.

Month to month we succeed in increasing government business from 15% to 25% in the tenure of 6 months.

AGM Sales & Marketing - Mayfair Hotels & Resorts - Raipur, Chhattisgarh

(2022-11 - 2024-07)

Mayfair Raipur is a 5-star deluxe resort with 178 keys and 10 Banquet Halls having more than 2,54,046sq.ft.of Banquet space with 3 restaurants, shopping arcade, water sports and many more. Taking care of all Government business, Corporate, HNI'S, Wedding both Auspicious and Non auspicious dates, Target of cross selling of all other Mayfair properties as well, promotion, Marketing, handling social media is also a part of day-to-day activities. I have conducted and handled VVIP weddings,G-20 Delegates, National congress summit, Parliamentary conferences and many big MICE on every month basis.

As a senior sales and marketing resource I was looking after 2 more properties of Mayfair (Mayfair Oasis Resorts & Convention-Jharsuguda & Mayfair World cup Village - Rourkela)

Director of Sales - Triton by Diarchy Hotels - Raipur, Chhattisgarh

(2021-09 - 2022-10)

70 keys boutique hotel situated in the heart of city Raipur, generated highest recorded revenue with maximum yield in December 2021 with Mix segment business, compare to its business competitive hotels, increased the business flow of few dead segments like-weddings (Part weddings), HNI'S, Travel agents,this helps the hotel to reach more business client outside of Raipur as well, simultaneously opened a new property nearby named"ALLUXER INN"with 24 rooms and 200 pax banquet space. Done ODC's of Government & private organizations.

Associate Director of Sales - Babylon Group - Raipur, Chhattisgarh

(2020-12 - 2021-09)

As a part of pre-opening team, ensure that the hotel is promoted through various promotional plat forms, set up of sales team and SOP, done budget for sales and marketing with strategies. Build up business platform in market with all business sources. With biggest Indoor banquet facilities, we have done many doctor conferences, weddings, Res icons.

Sr. Sales Manager - The PARK Group of Hotels - Raipur, Chhattisgarh

(2017-12 - 2020-12)

As a part of pre-opening team, ensure that the hotel is promoted through various promotional plat forms, planning and execution of sales budgets & introducing of BAR rates for the property as per market rate survey. Hotel promotions in different platforms via - EDMARC/GDS/RFP'S helps in increasing hotel revenue. It also helps to maximize room occupancy up to 8% compare to year2017-2018 in room budget.

I was also the part of several governments ODC's including SOUTH EAST CENTRAL RAILWAY of Aprox.5000 Pax, Lined up BOOKING ENGINES, MAXIMOJO & REGGAIN as a Channel manager and other OTA'S for newly open property.

• Actively involved in branding of the hotel and setting up of brand & SOP manuals along with training schedules.
• Planning of BLITZ in nearby cities helps in growth 7% in room occupancy in Q1 2019- 2020.
• Quarterly visit in different potential markets to leverage on scale and resources.
• Conduct daily Hotel Business Review (HBR) meeting with Sales and Catering, operations staff, which Includes budget, forecast and business planning.
• Developing of complete knowledge of company sales policies and SOP's, and ensure same should be Adhering by the sales team.
• Monitoring of hotel revenue on daily basis.
• Operate the Sales Department within established sales expense budget.
• Conduct all Sales and Catering Team Performance Appraisals according to Hotel policies.
• Developed and managed the sales budget; review regularly with general manager
• Prepared annual revenue budget, annual marketing plan with general manager
• Produced quarterly sales plans to corporate.
• Conduct weekly conference calls with RSO, NSO, & CORPORATE SALES HEAD.

Sr. Sales Manager - TAJ Group of Hotels - Raipur, Chhattisgarh

(2016-11 - 2017-12)

Hotel has 110 keys & multiple cuisine restaurants with 3 banquets and 1 big lawn of more than 10,000sq.ft.24- hour coffee shop.Introduced new companies and handled 3 days yearly Dental conference of more than 1200 pax,with the team effort we were managed to sign more than 300+ CVGR'S.

• Provided exceptional customer service to all hotel guests
• Frequently communicate with front desk regarding any guest queries, room bookings group businesses etc.
• Possess and utilize excel and time management skills.
• Workeddirectlywiththecustomers,servingastheinitialpointofcontact.
• Managed the total sales efforts within the hotel sales team to generate good numbers of business for the hotel.
• Very well Maintained and retain existence corporate/clients and developed key accounts on same time.

Sales Manager - Hilton World Wide - Trivandrum, Kerala & Chennai

(2014-12 - 2016-09)

Property is in the heart of city with biggest banquet hall name "Grand Ballroom" can fit up to 400-450 guest at time .it also has trendy modern coffee shop with 70 covers serves breakfast. Lunch and dinner to the guest. Open swimming pool and Bar is the signature of the property.

• Manages and develops relationships with key internal and external stake holders.
• Acquiring and developing new business accounts and preparing sales proposals for clients.
• Closely following up on all business leads within a24-hour response time line to clients
• Attending all department and hotel meetings as necessary.
• Targeting key accounts potential for the company.
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads.

Sales Executive - TAJ Group of Hotels - Hyderabad, Telangana

(2010-12 - 2014-11)

Andhra Pradesh first and oldest 5-star property with city's largest and spacious lobby and Rooms.I was assisting my supervisors and managers on handling guest queries and property show rounds.

Front office Executive - Jaypee Group - Agra, Uttar Pradesh

(2008-10 - 2009-03)

• Basic learning of hotel SOP's
• Department co-ordinations
• Daily reports and software