Suresh Thakur

Over 17 Years of successful, experienced, service industry professional with expertise in Food & Beverage at five stars, Resorts and hotels pre-opening team. Presently working as General Manager with Feather Touch Hotels and Resort, South Goa, Goa India.

Objective: To build a long term career with a Progressive and professionally managed organization in a challenging, competitive and rewarding environment.

Strengths: Keen analytical approach, effective communication and good interpersonal abilities, Ability to work in a team comprising people from diverse background, A sincere motivated and natural individual involved in the process of learning from and contributing to the organization I work in.

General Manager - Feather Tough Hotels & Resort( Pre-Opening Member) By Health Plate Foods Pvt. Ltd. - Palolem Beach, Cancona South Goa (Goa)

(2023-10 - 2024-06)

General Manager - Aroham the Watergate - Bhimtal , Uttarakhand

(2022-10 - 2023-08)

Resort General Manager - Kuchesar Fort by Aamod - Hapur, Bulandshahar , U P (west )

(2019-10 - 2020-03)

Resort Manager - Karma Villas By Aamod - Mussoorie, Dehradun

(2019-04 - 2019-09)

Resort Manager - Aamod Resort - Manesar, Gurgaon

(2018-06)

Re-joined

General Manager (Operation) - Inderlok Hospitality Pvt. Ltd. - Alwar, Rajasthan

(2016-04 - 2018-03)

• Performs the role of “Standard Bearer”, ensuring that each criteria in Sunburst’s then-current “Sunburst’s Basics” are communicated, understood, achieved and maintained by hotel staff.
• Performs each criteria as contained in Sunburst’s then-current “General Manager’s Standard Operating Procedures” in a satisfactory manner.
• Performs each criteria as contained in Sunburst’s then-current “General Manager’s Standard of Performance” in a satisfactory manner.
• Creates an operating environment that assures consistent guest satisfaction.
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
• Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.
• Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wedge and benefits administration, and compliance with established labour regulations.
• Maintains an appropriate level of community public affairs involvement. Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
• Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the Hotels

Restaurant Manager, Food & Beverage Manager - AAMOD RESORTS Shimla (Pre-Opening member) Tarangan Developers Pvt. Ltd - Gurgaon (NCR) Haryana (Worked there as Operation Head)

(2010-03 - 2016-02)

• Monitors work of employees to ensure that established policies and procedures are being followed.
• Counsels, guides and instructs assigned personnel in the proper performance of their duties.
• Prepares and coordinates the periodical performance reviews of assigned personnel.
• Recommends changes including hiring, promotion, demotion and release of personnel; recommends wage and salary adjustments for personnel within established guidelines.
• Interview potential employees who have been recommended by Personnel.
• Manages the day-to-day operation of the outlet in accordance with established policies and procedures.
• Establishes and administers training programs within the outlet, including new employee orientation.
• Directs the development and administration of controls for all phases of the outlet in an economical and profitable manner while maintaining established standards.
• Coordinates the maintenance and development methods for high quality preparation of food and drink
• Maintains an efficient program of scheduling to ensure a high standard of service with the use of minimum man-hours.
• Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.
• Acts immediately on all customer complaints to ensure that corrections are made when possible.

Restaurant Supervisor - Swagat Restaurant (Red chilly food Pvt. Ltd.) - GK-2 Naw Delhi

Six months

Senior captain - Hotel Sai palace & garden - Meera Road, Mumbai

One year

Captain - Shangri-La resort & water park - Bhiwandi, Mumbai

Eight months

Captain - Hotel Park Plaza - Nasik, Maharashtra

One year

Senior Steward - Western Club - Haldia Kolkata

One year

Steward - Hotel Poonja International - Mangalore, Karnataka

(2005)

Completed my training and work there for nine months in 2005

Graduation - Calcutta University (2003)

10+2 - W B C for H S E (2000)

10th - W B B S E (1998)

Three years diploma - Hotel Management - H O T S Barasat, Kolkata (2005)