Devi Ramachandran

Experienced Network Engineer with 4 years of hands-on experience, including 2 years in DDI (DNS, DHCP, IPAM) and 2 years in wireless networking, seeking a Technical Assistance Center (TAC) role to deliver efficient troubleshooting, accurate root-cause analysis, and high-quality customer support while contributing to stable, high-availability network environments.

Network Engineer at MOVATE Private Limited (2021-11 – Present)

• Provided 24×7 project and TAC support, managing client inquiries and resolving issues within SLA.
• Resolved 300+ support tickets across APAC & EMEA @regions (Critical, Medium, Low priority).
• Delivered enterprise-level technical support via calls, emails, chats, and remote tools.
• Performed L1/L2 triage for enterprise network issues, prioritizing based on impact, severity, and SLA.
• Diagnosed and resolved DDI and wireless issues including DNS, DHCP, authentication, SSL, certificates, and global outages.
• Analyzed Wi-Fi performance issues (RSSI/SNR, interference, channel congestion, roaming, authentication failures).
• Utilized UXI sensors to monitor end-user experience across Wi-Fi, DNS, DHCP, and application traffic.
• Analyzed latency, packet loss, jitter, and DNS response times to isolate network, ISP, or application issues.
• Performed packet capture and log analysis to deliver accurate root cause analysis (RCA).
• Collaborated with L3/engineering teams on escalations and complex cases.
• Supported incident, problem, and escalation management following TAC processes.
• Provided remote assistance for BAM & BDDS upgrades and production network support.
• Documented resolutions to improve knowledge base and MTTR, and prepared executive-level reports for POA.
• WORK PROFILE - DDI:
• Experience in Various types of DNS configuration. (Recursion, Delegation, DNS, Zone forwarding, DNS global forwarding.
• Redundancy in DNS servers.
• Experience in creating DNS records.
• WORK PROFILE – UXI
• Monitored UXI sensors for Wi-Fi, DNS, DHCP, and applications.
• Analyzed Wi-Fi performance, latency, packet loss, and DNS issues.
• Correlated UXI data with network metrics for root cause analysis.

B.E in Electronics and Communication Engineering – TRP engineering college Trichy-India (2013 – 2016)