Dhananjay Singh

Results-driven Business Analyst with 19+ years of experience in transforming operational data into actionable insights within global technology operations. Expertise in data analysis, dashboard creation, KPI tracking, and performance reporting to drive business decisions and process improvements. Proven ability to analyze large datasets, identify trends, improve operational efficiency, and enhance SLA performance through data-backed strategies.

Strong collaborator with cross-functional teams to translate business requirements into analytical solutions.

Senior Process Associate – Control Tower; Control Tower – Data Analytics Role - Hewlett Packard Enterprise (Global e-Business Operations Pvt. Ltd.) - Bengaluru

(2023 - 2026-01)

• Developed and managed MIS reports and dashboards to track KPIs such as productivity, SLA adherence, and quality metrics
• Performed data analysis to identify trends, performance gaps, and improvement opportunities
• Automated and optimized reporting processes, improving reporting efficiency and turnaround time
• Conducted root cause analysis (RCA) to resolve operational issues and improve performance outcomes
• Delivered actionable insights to stakeholders, enabling data-driven decision-making
• Collaborated with cross-functional teams to define metrics, reporting frameworks, and business requirements
• Ensured data accuracy, consistency, and governance across reports and dashboards
• Maintained >98% data accuracy and reporting reliability, ensuring high-quality outputs
• Improved team productivity through data-driven workload allocation and tracking mechanisms
• Reduced process cycle time via analytical insights and continuous improvement initiatives
• Designed tracking tools and dashboards that enhanced operational visibility and performance monitoring
• Recognized with multiple Performance Awards for delivering measurable business impact

Order Management Language Analyst - Hewlett Packard Enterprise (Global e-Business Operations Pvt. Ltd.) - Bengaluru

(2017 - 2023)

• Analyzed order and transaction data to ensure accuracy and operational efficiency
• Generated periodic MIS reports and performance summaries for management review
• Identified inefficiencies and contributed to process improvements reducing turnaround time
• Worked closely with stakeholders to resolve data discrepancies and improve fulfillment rates
• Manage end‑to‑end Order Management lifecycle including order booking, pricing validation, invoicing, crediting, and contract lifecycle management.
• Execute SAP order processing for
• Prepared periodic MIS reports and performance summaries for management review
• (RPA/BOT/OPAL), significantly reducing manual effort in order booking and cleansing.

Sr. Language Specialist – Purchasing EMEA - Hewlett Packard Enterprise (Global e-Business Operations Pvt. Ltd.) - Bengaluru

(2006 - 2016)

• Specialist in Italian Language, managed and validated vendor and transactional data in Italian Language, ensuring compliance and accuracy
• Supported data reporting and documentation processes
• Enabled efficient operations through structured data handling and process adherence

B.Sc. (Hons.) - Chemistry - R.P.S College, Patna University (2002)

Diploma of Proficiency - Italian - Italian Embassy