Dhanpal Singh

Results-driven F&B operations leader with 25+ years of hands-on experience spearheading multi-unit restaurant management, pre-opening launches, P&L optimization, and team development in high-volume hospitality environments. Proven track record in driving revenue growth (up to 25% YoY), streamlining SOPs for operational efficiency, and ensuring compliance with food safety standards. Excel at transforming underperforming units into profitable operations while fostering high-performance teams.

Seeking

Head of F&B Operations role to deliver strategic excellence and scalable growth.

Head of Operations at SK Restaurants Pvt. Ltd. (2023-04 – Present)

Directed end-to-end F&B operations from corporate office optimizing daily sales tracking, inventory allocation, and performance dashboards to boost unit efficiency.

• Directed end-to-end F&B operations from corporate office optimizing daily sales tracking, inventory allocation, and performance dashboards to boost unit efficiency.
• Partnered with culinary, marketing, and supply chain teams to enforce brand standards, reducing waste through data-driven corrective actions.
• Led recruitment drives, onboarding, and training programs for staff, enhancing service quality and operational agility.
• Negotiated vendor contracts and streamlined logistics, ensuring seamless multi-unit coordination.
• Monitored company policies to determine areas of need.
• Implemented new strategies to improve business efficiency.
• Implemented organization-wide training policies to improve employee performance.

Head of Operations at Bikaner Vala Restaurants – Fair Plum Pvt. Ltd. (2022-03 – 2022-12)

Managed comprehensive operations across market units, warehouse, and logistics, achieving P&L improvement via KPI dashboards and SOP refinements.

• Managed comprehensive operations across market units, warehouse, and logistics, achieving P&L improvement via KPI dashboards and SOP refinements.
• Optimized supply chain and demand forecasting, cutting stockouts by 30% and elevating overall unit profitability.
• Built and mentored high-performance teams (100+ members), implementing training modules that reduced turnover by 25%.
• Conducted operational audits, driving process innovations for scalable growth in dynamic F&B environments.

General Manager at Tap Bar & Lounge – Himalaya Eco Park & Resorts (2021-02 – 2022-02)

Led pre-opening setup and launch of bar/lounge and QSR outlets, delivering on-time opening with 95% staff readiness and first-month revenue exceeding targets by 15%.

• Led pre-opening setup and launch of bar/lounge and QSR outlets, delivering on-time opening with 95% staff readiness and first-month revenue exceeding targets by 15%.
• Crafted targeted marketing strategies and customer loyalty programs, increasing footfall by 22% and APC by 12%.
• Oversaw P&L, budgeting, and profitability for themed F&B units, maintaining 25% margins through cost controls.
• Enhanced guest satisfaction scores to 4.8/5 via personalized service protocols and rapid issue resolution.

Multi-Unit Operations Manager at SK Restaurants Pvt. Ltd. (2013-06 – 2020-06)

Supervised 10+ equity and partner locations, serving as primary liaison between HQ and units to ensure seamless execution of operations.

• Supervised 10+ equity and partner locations, serving as primary liaison between HQ and units to ensure seamless execution of operations.
• Rolled out cost-control measures and marketing campaigns, driving 20% revenue growth and 15% margin expansion.
• Managed licensing, compliance, and audits, achieving 100% regulatory adherence.
• Reward: Pat on the Back for Outstanding Performance (Jul 2015) for exceptional multi-unit turnaround.

Restaurant Manager at The Great Kabab Factory (2010-10 – 2013-06)

Orchestrated full-cycle operations including procurement, inventory, and service delivery, increasing revenues by 25% through targeted improvements.

• Orchestrated full-cycle operations including procurement, inventory, and service delivery, increasing revenues by 25% through targeted improvements.
• Designed service SOPs, staff training programs, and menu alignments with market trends, boosting customer retention by 18%.
• Implemented budgeting and operational efficiencies, reducing costs by 12% without compromising quality.

Restaurant Supervisor at The Great Kabab Factory (2008-02 – 2009-09)

Elevated service standards and guest satisfaction in high-volume settings, customizing offerings to preferences. Post 6-month intensive training at Radisson Hotel Delhi, TGKF Noida.

• Elevated service standards and guest satisfaction in high-volume settings, customizing offerings to preferences.
• Executed promotions boosting footfall by 20% and sales by 15%; trained teams in hygiene/communication (Certified: Boecker Food Safety & Jawad Group).

Steward / Pre-Opening Team Member at Cineco Bahrain Cinema Company (2006-02 – 2007-08)

Supported pre-opening for Takatak Indian Fine Dining and managed fine-dining buffet at Grand Rendezvous, honing skills in fast-paced, high-volume service.

• Supported pre-opening for Takatak Indian Fine Dining and managed fine-dining buffet at Grand Rendezvous, honing skills in fast-paced, high-volume service.

Steward at The Connaught Hotel (2001-07 – 2006-07)

Handled high-volume F&B across restaurants, bars, banquets, and room service; managed large corporate events flawlessly. Training: Hotel & Restaurant Association of Northern India.

• Handled high-volume F&B across restaurants, bars, banquets, and room service; managed large corporate events flawlessly.

Captain at Chingwah Chinese Restaurant (1997-09 – 2001-06)

Led FOH teams, inventory, and cash operations, upholding premium service quality in competitive markets.

• Led FOH teams, inventory, and cash operations, upholding premium service quality in competitive markets.

F&B Service Trainee at The Hans Plaza Hotel (1995-03 – 1997-05)

Gained foundational expertise in bar, room service, and specialty dining through comprehensive on-the-job training.

• Gained foundational expertise in bar, room service, and specialty dining through comprehensive on-the-job training.

Higher Secondary in General Education – Not specified

ITI in Wireman Trade – ITI Sald Mahadev, Pauri Garhwal