Vishnu Babu

Dynamic and results-driven Food & Beverage professional with over a decade of comprehensive hospitality experience spanning luxury resorts, premium business hotels, and high-volume international properties. Proven track record in operational efficiency, multi-outlet management, front-of-house team leadership, and guest relations optimization. Expert in leveraging industry-standard Property Management and POS systems to streamline workflow, elevate service standards, and maximize operational profitability.

Assistant F&B Manager - Loft Business Hotel - Kochi

(2025-02)

• Direct food and beverage operations, ensuring strict adherence to brand standards, exceptional service quality, and optimized profit margins.
• Train, mentor, and supervise front-of-house teams to deliver seamless hospitality in a fast-paced business hotel environment.
• Collaborate closely with culinary and banquet departments to execute daily operations, corporate events, and fine-dining services.

Restaurant Manager - Gokulam Grand - Trivandrum

(2024-04 - 2025-01)

• Managed end-to-end dining room operations, optimized floor seating capacity, and enforced strict health, hygiene, and safety protocols.
• Evaluated guest feedback metrics to execute service-recovery initiatives, significantly elevating overall outlet satisfaction ratings.
• Monitored inventory levels, labor costs, and operational budgets to drive continuous revenue growth and minimize wastage.

Outlet Manager - Fly High - Kochi

(2022-03 - 2023-12)

• Led the operational and financial administration of a premier high-volume hospitality venue.
• Designed and executed promotional event strategies to expand the local customer base, increase footfall, and maximize average check size.
• Resolved high-stress customer escalations with tact and professionalism, establishing sustainable brand loyalty and repeat business.

Assistant Restaurant Manager - The Burger Junction - Kochi

(2021-11 - 2022-03)

• Supported senior leadership in workforce scheduling, floor shift supervision, and meticulous daily cash/financial reconciliations.
• Supervised supply chain and inventory levels for core food, beverage, and packaging elements to reduce overhead costs.

Executive Lounge Agent - Marriott Hotel & Executive Apartments Downtown - Abu Dhabi

(2016-08 - 2020-12)

• Delivered high-touch elite hospitality and personalized concierge services to VIP and executive-tier corporate travelers.
• Utilized Opera PMS and GXP systems to manage sensitive guest profiles, preferences, and multi-channel service coordination.

Pool Host - One & Only The Palm - Dubai

(2014-12 - 2016-06)

• Provided luxury guest relations, recreation support, and premium service delivery at an elite 5-star international beach resort.

Room Attendant - Marari Beach Resort - Kerala

(2013-03 - 2014-11)

• Maintained elite room inspection, aesthetic, and housekeeping compliance standards within an eco-luxury resort infrastructure.

Diploma - Hotel Management - Board of Technical Education Department (2013)

Plus Two - Higher Secondary Education - Board of H.S.E. (2007)

S.S.L.C. - Board of Public Examination (2005)