Dhanraj Arya
Customer care associate
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About
Experienced and results-oriented Customer Service Associate with a strong track record of delivering exceptional client experiences and supporting business growth. Skilled in strategic planning, team leadership, and creative problem-solving, with the ability to develop and implement effective marketing strategies. Seeking a challenging role that leverages my expertise to drive operational excellence and achieve organizational objectives
Experience
Customer Care Associate at Crossword Book Store – International Airport, Pune (2024-07-25 – 2025-08-24)
- Assisted customers in finding and purchasing books and merchandise, handled billing, returns, and exchanges, and ensured a positive shopping experience.
- Maintained store displays, organized shelves, managed inventory, and supported in-store events and promotions.
F&B Associate at Si Nonna's - the Original Sourdough Pizza - NIBM, Pune (2023-01-02 – 2024-06-06)
- Provided excellent guest service by greeting customers, taking and serving orders, coordinating with kitchen staff, and maintaining cleanliness and quality standards.
- Assisted in shift operations including staff supervision, task delegation, inventory checks, and training new team members to improve service efficiency
Education
Bachelors of Commerce in Commerce – ST VINCENT COLLEGE OF COMMERCE (2023 – 2026)
Higher Secondary Certificate in HSC – VARDHAMAN ENGLISH MEDIUM COLLEGE PUNE (2020 – 2022)
Secondary School Certificate in SSC – VARDHAMAN ENGLISH MEDIUM COLLEGE PUNE
