Dhanush Chalumuru

Client-facing operations professional with 3+ years managing enterprise B2B accounts (L&T, Dux Infra), handling 40-60 client inquiries weekly across email, phone, WhatsApp, and in-person channels. Skilled at cross-functional coordination, issue resolution, and turning client data into actionable insights via self-built tracking dashboards. Experienced with Salesforce, HubSpot, and Zendesk fundamentals, with a track record of leading small teams to meet service and delivery commitments.

Project Manager at NB Engineering Works (Naidu Babu Engineering Works) (2023-08 – Present)

• Serve as primary point of contact for enterprise B2B client accounts including L&T and Dux Infra, managing 40-60 client inquiries weekly via email, phone, WhatsApp, and in-person site visits.
• Lead a cross-functional team of 5-7 members to coordinate production schedules, resolve client-reported issues, and ensure on-time delivery of commitments.
• Built a self-initiated four-sheet Production Downtime Analysis Dashboard in Excel (100+ records) using Pareto and root-cause analysis, pivot tables, and KPI tracking to monitor response and resolution turnaround times.
• Maintain weekly time and budget logs, producing monthly summary reports in Google Sheets for leadership review.
• Coordinate task tracking and follow-ups using Asana and MS Project, with team communication via Slack, Google Meet, and Microsoft Teams.
• Support full-cycle in-house recruiting to staff operational teams as client demand scales.

B.Sc. in Mathematical Sciences (Mathematics, Statistics, Computer Science) – GITAM University (2023)